At a Glance
- Tasks: Support vulnerable tenants and help them maintain stable tenancies through proactive interventions.
- Company: Respected Housing Association in Leyland with a commitment to community support.
- Benefits: Competitive salary, full-time hours, and the chance to make a real difference.
- Other info: Opportunity for personal growth and impactful work in a supportive environment.
- Why this job: Join a mission-driven team and empower individuals to achieve housing stability.
- Qualifications: Experience in housing support and strong communication skills are essential.
The predicted salary is between 32743 - 32743 £ per year.
A respected Housing Association in Leyland is looking to recruit an experienced Tenancy Sustainment Officer to support vulnerable tenants and help sustain successful tenancies through proactive support, tenancy interventions, and partnership working with external agencies. This is a full-time, fixed-term role for 6 months.
Location: Leyland
Salary: £32,743 (pro-rata for part-time) per year
The Role
- Deliver high-quality tenancy support services to new and existing tenants, helping customers maintain stable and sustainable tenancies while promoting independence and preventing tenancy breakdown.
- Complete pre-tenancy affordability and sustainability assessments.
- Manage a caseload of tenants requiring tenancy sustainment support.
- Develop, monitor, and review tailored support plans.
- Support vulnerable tenants with complex needs through one-to-one, telephone, and crisis support.
- Work closely with internal departments and external agencies including DWP, social services, and voluntary organisations.
- Identify safeguarding concerns and escalate issues appropriately.
- Assist tenants with welfare benefit claims, budgeting, and income maximisation.
- Promote arrears prevention and support tenancy sustainment initiatives.
- Maintain accurate case records and monitor support outcomes.
- Encourage customer engagement and reduce tenancy failures and abandonments.
The Candidate
- Previous experience working within a tenancy sustainment, housing support, homelessness, or tenancy management setting, supporting vulnerable individuals and customers with complex needs.
- Experience working within social housing, supported housing, or tenancy support services.
- Knowledge of welfare benefits, income maximisation, and financial inclusion support.
- Understanding of safeguarding procedures and risk assessment processes.
- Experience working in partnership with statutory and voluntary sector agencies.
- Strong communication, organisation, and case management skills.
- The ability to work independently and manage a varied caseload effectively.
- A full UK driving licence and access to a vehicle for business use.
The Contract
- Working Hours: Full Time – 37 Hours per Week
- Length of Contract: 6 Month Fixed Term
- Rate: £32,743 pro-rata (Full Time Equivalent)
Contact Details:
Service Care Solutions Ltd Recruitment Team
We think you need these skills to ace Tenancy Sustainment Officer
Tenancy Support
Case Management
Welfare Benefits Knowledge
Income Maximisation
Financial Inclusion Support
Safeguarding Procedures
Risk Assessment
