Tenancy Officer

Tenancy Officer Islington Full Time Temporary Ongoing

An excellent opportunity has become available for an experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer-focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment.

THE ROLE

The Tenancy Officer will be responsible for delivering an effective neighbourhood and tenancy management service, carrying out tenancy visits, managing ASB cases, and supporting residents to sustain their tenancies across the Waltham Forest area.

• Manage a designated patch of properties across Waltham Forest
• Conduct tenancy visits and tenancy audits to ensure compliance and tenancy sustainment
• Investigate and manage anti-social behaviour cases from initial report through to resolution
• Work closely with residents, partner agencies, and support services to resolve tenancy-related issues
• Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures
• Identify safeguarding concerns and make appropriate referrals where required
• Deliver a visible and responsive housing management service focused on excellent customer care

THE CANDIDATE

• The successful candidate will have previous experience working in a Tenancy Officer or Housing Officer role within a Housing Association or Local Authority setting, with strong experience managing ASB cases.
• Proven experience managing anti-social behaviour and tenancy breaches
• Strong knowledge of housing management and tenancy legislation
• Experience carrying out tenancy visits and resident engagement