At a Glance
- Tasks: Lead business process improvements and drive transformation in housing and compliance.
- Company: Forward-thinking Housing Association with a commitment to continuous improvement.
- Benefits: Hybrid working, competitive salary, and opportunity to lead major projects.
- Other info: Collaborative environment with excellent project management opportunities.
- Why this job: Make a real impact on customer journeys and service efficiency.
- Qualifications: Experience in business process improvement and knowledge of housing systems.
The predicted salary is between 57536 - 57536 £ per year.
Location: Sevenoaks, Kent (Hybrid Working)
Contract: 12 Month Fixed Term Contract
Hours: 37 Hours per Week
Salary: £57,536
Service Care Solutions are currently recruiting for a Business Lead - Assets & Compliance on behalf of a respected Housing Association based in Sevenoaks. This is an excellent opportunity for an experienced business improvement or systems professional with a strong understanding of housing, asset management and compliance processes. You'll play a key role in driving business transformation, improving customer journeys and ensuring systems and processes deliver the best possible outcomes.
The Role
Reporting to the Head of Business Design, you'll be responsible for leading business process improvements across Assets & Compliance, ensuring systems such as Civica CX, Advanced Financials and Microsoft 365 are configured to support efficient, customer-focused services.
Key Responsibilities
- Lead end-to-end business process reviews and identify opportunities for improvement
- Work with operational teams to design and implement more efficient ways of working
- Configure and optimise Civica CX, Advanced Financials and Microsoft 365 solutions
- Produce business cases, process maps and standard operating procedures
- Support implementation of new functionality and business change projects
- Work closely with stakeholders across Housing, Property, Finance and IT
- Monitor project risks, issues and benefits realisation
- Help embed new ways of working through effective change management
- Drive service improvements and KPI performance across the business
About You
We're looking for someone with:
- Strong experience delivering business process improvement projects
- Experience within Housing, Property or Compliance services
- Knowledge of housing management systems, particularly Civica CX (highly desirable)
- Understanding of Advanced Financials and Microsoft 365
- Excellent stakeholder management and communication skills
- Experience analysing business processes and implementing practical solutions
- Ability to work collaboratively across multiple departments
- Strong organisational and project management skills
What's on Offer?
- 12-month fixed term contract
- Hybrid working (approximately two days per week in the Sevenoaks office)
- Opportunity to lead major business transformation projects
- Join a forward-thinking Housing Association committed to continuous improvement
- Supportive and collaborative working environment
Business Lead - Assets and Compliance in Sevenoaks employer: Service Care Solutions Ltd
As a Tribunal & Mediation Officer with our local authority, you will be part of a dedicated team committed to making a meaningful impact in the lives of children with special educational needs and disabilities. Our hybrid working model offers flexibility, allowing you to balance remote work with occasional office attendance in the vibrant South East, while our supportive work culture fosters professional growth and collaboration with various stakeholders. Join us to contribute to vital casework and dispute resolution, all while enjoying competitive remuneration and the opportunity to enhance your expertise in SEND legislation.
Contact Details:
Service Care Solutions Ltd Recruitment Team
