Service Charge Officer

Are you an experienced Service Charge Officer looking for your next opportunity with a respected Housing Association? We are recruiting for a permanent Service Charge Officer to join a growing organisation in Norfolk, playing a key role in delivering accurate, compliant and transparent service charge and rent services while providing an excellent customer experience. This role offers hybrid/remote working with a 1 day expectation in office.

THE ROLE

• As a Service Charge Officer, you will be responsible for managing service charges, rents and estate-based charges, ensuring compliance with current legislation while delivering accurate financial information and exceptional customer service to residents.
• Prepare and administer annual service charge, rent and estate charge calculations in line with legislation and best practice.
• Work closely with Housing, Asset Management and Finance teams to gather financial information and produce accurate service charge budgets.
• Ensure compliance with the Landlord and Tenant Act 1985, Leasehold Reform legislation, Housing Acts and all relevant statutory requirements.
• Produce annual service charge certificates, reconciliations and transparent cost breakdowns for residents.
• Respond to customer enquiries and complaints regarding service charges, rents and utility billing, explaining complex financial information in plain English.
• Support leasehold management, Section 20 consultation processes, sinking funds and third-party managing agent relationships.
• Review policies, procedures and systems, supporting continuous improvement, legislative compliance and service enhancements.

THE CANDIDATE

• The successful candidate will have previous experience working within a Service Charge, Rent or Housing Finance role, ideally within a Housing Association, Local Authority or Property Management environment.
• Experience managing complex variable service charges, estate charges, sinking funds and multiple rent regimes.
• Good understanding of leasehold legislation, Section 20 consultation processes and housing legislation.
• Strong financial analysis, budgeting and forecasting skills with excellent attention to detail.
• Experience using housing management systems alongside advanced Microsoft Excel skills.
• Excellent communication and stakeholder management skills, with the ability to explain complex financial information clearly and deliver outstanding customer service.

THE CONTRACT

• Working Hours: 37 Hours per week (Full Time)
• Length of Contract: Permanent
• Rate: £41,000.00 per annum, plus an excellent benefits package including hybrid working, private healthcare, Aviva workplace pension, 23 days annual leave increasing to 28 days with service, and ongoing professional development opportunities.