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- Tasks: Join us as a Service Charge Analyst, managing service charge expenditure and resolving customer queries.
- Company: We're a dynamic team based in Sittingbourne, dedicated to providing excellent housing services.
- Benefits: Enjoy a hybrid work model with flexible hours and competitive pay ranging from £22.42 to £26.76 per hour.
- Why this job: This role offers hands-on experience in finance and customer service within a supportive team environment.
- Qualifications: Experience with accounting systems and strong IT skills, especially in Excel, are essential.
- Other info: A basic DBS check is required for this position.
The predicted salary is between 46400 - 55600 £ per year.
Service Charge Analyst Sittingbourne, Kent Full Time – Hybrid / Remote Temporary Rate: £22.42 – £26.76 per hour (LTD) We have the fantastic opportunity for the right candidate to join our team based in Sittingbourne, Kent, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 3 days per week in office and 2 days working from home. The Service Charge Analyst position will involve supporting the team manager to ensure all legislative Service Charge expenditure is levied to customers in an accurate and timely manner, ensuring queries are responded to within the agreed service level agreements. Please note for this role a basic DBS check will be required. Requirements Previous experience of a computerised accounting system Previous experience of working with complex control accounts Previous experience within a Housing Association is desirable Excellent IT skills, including using Excel, Access, Powerpoint, and Word Excellent communication skills both verbal and written Full basic DBS certificate required Role Expectations Calculate provisions based upon actual replacement and refurbishment requirements Check contracts and the allocation of costs to schemes Review exceptions within schemes and resolve issues Monitor the spend on each scheme, investigate and resolve any variations and issues that arise Ensure invoices are logged promptly and ensure any issues are resolved Work alongside the Rent Team to ensure timely and accurate relet service charges are published Lead and deliver timely certification of relevant service charge accounts Prepare and issue mailings and ad hoc letters to residents relating to service charges Complete tasks for stock disposals and acquisitions Liaise with key internal and external partners Identify, improve, and streamline processes enabling a better customer experience Navigate multiple systems to extrapolate budget and actual data Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk #J-18808-Ljbffr
Service Charge Analyst employer: Service Care Solutions Ltd
Contact Detail:
Service Care Solutions Ltd Recruiting Team
bethany.wiles@servicecare.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Analyst
✨Tip Number 1
Familiarise yourself with the specific software and accounting systems mentioned in the job description. If you have experience with similar systems, be ready to discuss how your skills can transfer to their environment.
✨Tip Number 2
Brush up on your knowledge of service charge legislation and housing association practices. Being able to demonstrate your understanding of these areas during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex issues in previous roles. This will help you illustrate your problem-solving skills and ability to handle customer enquiries effectively.
✨Tip Number 4
Network with professionals in the housing sector or join relevant online forums. Engaging with others in the field can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Service Charge Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with computerised accounting systems and complex control accounts. Emphasise any previous roles in housing associations and your proficiency in Excel, Access, PowerPoint, and Word.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Service Charge Analyst role. Mention your experience with service charge expenditure and your ability to respond to customer queries effectively.
Highlight Communication Skills: Since excellent communication skills are essential for this role, provide examples in your application of how you've successfully communicated complex information in previous positions, both verbally and in writing.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for the Service Charge Analyst position.
How to prepare for a job interview at Service Care Solutions Ltd
✨Showcase Your Accounting Experience
Make sure to highlight your previous experience with computerised accounting systems and complex control accounts. Be prepared to discuss specific examples of how you've managed these in past roles, especially if you have experience within a Housing Association.
✨Demonstrate IT Proficiency
Since the role requires excellent IT skills, particularly in Excel, Access, PowerPoint, and Word, be ready to discuss your proficiency in these applications. You might even want to mention any relevant projects where you used these tools effectively.
✨Prepare for Customer Interaction Scenarios
Given that the position involves responding to customer enquiries, think about past experiences where you've successfully handled customer queries or complaints. Prepare to share how you navigated those situations and what techniques you used to resolve issues.
✨Understand the Role's Expectations
Familiarise yourself with the specific tasks mentioned in the job description, such as calculating provisions and monitoring spend on schemes. Being able to discuss how you would approach these responsibilities will show your understanding of the role and your readiness to contribute.