At a Glance
- Tasks: Lead a dynamic team to enhance online support services and make a real difference.
- Company: Join a passionate organisation dedicated to providing vital support programs.
- Benefits: Short-term contract with competitive pay and the chance to lead impactful projects.
- Other info: Flexible working hours with opportunities for professional growth.
- Why this job: Make a meaningful impact while developing your leadership skills in a digital environment.
- Qualifications: Proven leadership experience in digital services and a relevant degree or equivalent.
The predicted salary is between 40000 - 42000 £ per year.
Are you an experienced leader in digital and online services with a passion for making a difference? We are seeking a highly skilled Senior Helpline Manager to oversee and enhance our online support services. This is an exciting contract opportunity for 2 weeks, offering a chance to lead a dynamic team and contribute to vital support programs.
Responsibilities
- Oversee the delivery of all online support services, ensuring quality and effectiveness
- Collaborate with the Senior Helpline Manager to align remote support operations
- Monitor performance, review data, and adapt services accordingly
- Provide leadership and support to online teams and volunteers
- Ensure safeguarding protocols and risk management procedures are followed
- Lead digital service developments and system improvements
- Establish partnerships with treatment services, stakeholders, and external agencies
- Manage incidents and conduct regular audits to ensure compliance
Your role involves overseeing a diverse team including a Digital Project Manager, TBS Project Lead, and Support Team Manager, along with volunteers and practitioners. Work within the operational budget and be accountable for meeting KPIs and contractual commitments.
Candidate Requirements
- Experienced leader with proven ability to manage large teams, including volunteers in digital environments
- Educated to degree level or equivalent experience in relevant fields (e.g., Psychology, Addictions, Social Care)
- Strong background in digital and online service management, with experience introducing innovative online tools
- Knowledge of safeguarding protocols for vulnerable individuals
- Exceptional leadership, communication, and data analysis skills
- Ability to work flexibly, including some evenings, weekends, and on-call responsibilities
Contact Details:
Service Care Solutions Ltd Recruitment Team
