Revenues Assistant

Revenues Assistant
Stoke-on-Trent
Temporary
Full Time
Are you an experienced Revenues professional with a background in billing, invoicing, and recovery? Join a team based in Stoke-on-Trent as a Revenues Assistant to support the collection and administration of Council Tax, Business Rates and Sundry Debts. THE ROLE
As a Revenues Assistant, you will play a key role in the effective billing and collection of Council Tax, Business Rates, and Sundry Debts for the local authority.
Key Responsibilities:

• Maintain and update Council Tax, Business Rates, and Sundry Debt accounts
• Process changes to accounts including exemptions, reliefs, and payment methods
• Reconcile banking reports, investigate unallocated payments, and take card payments
• Handle incoming enquiries via telephone, email, and written correspondence
• Assist in tracing debtors, processing refunds, and submitting debts for write-off
• Promote online services and assist residents in managing their accounts digitally
• Support the identification and prevention of fraudulent activity

THE CANDIDATE
The successful candidate will have demonstrable experience in a similar Revenues role within a Local Authority or equivalent environment.
Essential Skills and Experience:

• Knowledge of billing, recovery and invoicing systems for Council Tax and Business Rates
• Understanding of Housing Benefit, Council Tax Support, and the Welfare Reform Act 2012
• Good IT skills, including the use of Word, Excel, and departmental systems
• Strong communication and negotiation skills with a customer-focused approach
• Ability to manage workloads independently and as part of a team in a high-pressure setting

THE CONTRACT
Hours: Full time 37 hours Monday-Friday
Length of Contract: 3 Month Contract, Temp with potential for extension
Rate: £25.00 per hour LTD / £21.45 per hour PAYE (inclusive of holiday pay)
HOW TO APPLY
If interested in this role please apply using the link, or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth for more info
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! #J-18808-Ljbffr