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- Tasks: Lead a team to deliver top-notch housing repairs and maintenance services.
- Company: Join a dynamic organisation focused on providing excellent service to residents.
- Benefits: Enjoy a competitive salary, permanent contract, and opportunities for professional growth.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in management, property maintenance knowledge, and strong communication skills required.
- Other info: Out-of-hours support included; ideal for those passionate about customer service.
The predicted salary is between 38000 - 45000 £ per year.
Job title – Repairs Customer Response Supervisor
Location – Bracknell RG12
Contract: Permanent
Hours: 37 per week
Salary – Up to £45,199 per annum, depending on experience
About the Role
We’re recruiting for a Customer Response Supervisor to take the lead in delivering a responsive, high-quality repairs and maintenance service across a designated area. This is a permanent opportunity for an experienced operational leader who’s confident managing a mobile workforce and passionate about providing excellent service to residents.
Key Responsibilities:
- Lead and manage a customer-focused team delivering responsive housing repairs
- Oversee the quality, performance and cost-effectiveness of services across your area
- Manage a repairs budget of approximately £900k
- Monitor day-to-day team performance, ensuring KPIs are met or exceeded
- Investigate and resolve customer complaints in a timely, professional manner
- Oversee and manage specialist contractors and service level agreements
- Promote and maintain Health & Safety compliance across all activities
- Provide out-of-hours support as part of a rota
What We’re Looking For:
- Experience in a similar supervisory or management role within a fast-paced, reactive environment
- Proven ability to manage a mobile workforce (10–20 operatives) delivering repairs services
- Sound knowledge of property maintenance, with the ability to diagnose and problem-solve
- Excellent communication and team leadership skills
- Commercially aware, with strong cost management experience
- Health & Safety qualified (e.g. SSSTS, SMSTS, IOSH)
- Competent in repair/job management systems and workforce planning tools
- Construction or trade-related qualification preferred
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
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Repairs Customer Response Supervisor employer: Service Care Solutions Ltd
Contact Detail:
Service Care Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Customer Response Supervisor
✨Tip Number 1
Familiarise yourself with the specific challenges and requirements of managing a mobile workforce in repairs services. Understanding the nuances of this role will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the property maintenance and repairs sector. Engaging with others in the field can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare examples of how you've successfully managed budgets and improved service delivery in previous roles. Being able to discuss specific achievements will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest health and safety regulations relevant to the repairs industry. Showing that you are proactive about compliance can highlight your commitment to maintaining high standards in your work.
We think you need these skills to ace Repairs Customer Response Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in fast-paced environments. Emphasise your ability to manage a mobile workforce and any specific achievements related to repairs and maintenance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service. Mention your experience with budget management and how you've successfully led teams in the past. Be sure to align your skills with the key responsibilities outlined in the job description.
Highlight Relevant Qualifications: If you have any health and safety qualifications or construction-related certifications, make sure to include these prominently in your application. This will demonstrate your commitment to compliance and safety in the workplace.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role of a Repairs Customer Response Supervisor.
How to prepare for a job interview at Service Care Solutions Ltd
✨Showcase Your Leadership Skills
As a Repairs Customer Response Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific strategies you've used to improve performance and morale.
✨Demonstrate Your Problem-Solving Abilities
This role requires strong problem-solving skills, especially in a fast-paced environment. Prepare examples of past situations where you've successfully diagnosed issues and implemented effective solutions, particularly in repairs or maintenance contexts.
✨Know Your Numbers
With a budget of approximately £900k, it's crucial to show your financial acumen. Familiarise yourself with cost management principles and be ready to discuss how you've managed budgets in the past, ensuring services remain cost-effective while maintaining quality.
✨Emphasise Health & Safety Knowledge
Health & Safety compliance is key in this role. Be prepared to talk about your qualifications (like SSSTS or SMSTS) and any relevant experiences where you've ensured safety standards were met, especially when managing a mobile workforce.
