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- Tasks: Lead a team to deliver top-notch housing repairs and maintenance services.
- Company: Join a dynamic organisation focused on providing excellent service to residents.
- Benefits: Enjoy a competitive salary, permanent contract, and potential for career growth.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in management, property maintenance knowledge, and strong communication skills required.
- Other info: Out-of-hours support included; ideal for those seeking a challenging yet rewarding role.
The predicted salary is between 36000 - 60000 £ per year.
Job title – Repairs Customer Response Supervisor
Location – Eastleigh SO50
Contract: Permanent
Hours: 37 per week
Salary – Up to £45,199 per annum, depending on experience
About the Role
We’re recruiting for a Customer Response Supervisor to take the lead in delivering a responsive, high-quality repairs and maintenance service across a designated area. This is a permanent opportunity for an experienced operational leader who’s confident managing a mobile workforce and passionate about providing excellent service to residents.
Key Responsibilities:
- Lead and manage a customer-focused team delivering responsive housing repairs
- Oversee the quality, performance and cost-effectiveness of services across your area
- Manage a repairs budget of approximately £900k
- Monitor day-to-day team performance, ensuring KPIs are met or exceeded
- Investigate and resolve customer complaints in a timely, professional manner
- Oversee and manage specialist contractors and service level agreements
- Promote and maintain Health & Safety compliance across all activities
- Provide out-of-hours support as part of a rota
What We’re Looking For:
- Experience in a similar supervisory or management role within a fast-paced, reactive environment
- Proven ability to manage a mobile workforce (10–20 operatives) delivering repairs services
- Sound knowledge of property maintenance, with the ability to diagnose and problem-solve
- Excellent communication and team leadership skills
- Commercially aware, with strong cost management experience
- Health & Safety qualified (e.g. SSSTS, SMSTS, IOSH)
- Competent in repair/job management systems and workforce planning tools
- Construction or trade-related qualification preferred
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
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Repairs Customer Response Supervisor employer: Service Care Solutions Ltd
Contact Detail:
Service Care Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Customer Response Supervisor
✨Tip Number 1
Familiarise yourself with the specific challenges and requirements of managing a mobile workforce in repairs services. Understanding the nuances of this role will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the housing repairs sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations, as well as repair/job management systems. Being able to discuss these topics confidently will show your preparedness for the role.
✨Tip Number 4
Prepare examples from your past experience that highlight your ability to lead teams and manage budgets effectively. Real-life scenarios will make your case stronger when discussing your qualifications.
We think you need these skills to ace Repairs Customer Response Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in fast-paced environments. Emphasise your ability to manage a mobile workforce and any specific achievements related to repairs and maintenance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service. Mention specific examples of how you've successfully managed teams and resolved customer complaints in the past.
Highlight Relevant Qualifications: Include any health and safety qualifications you possess, such as SSSTS or SMSTS, as well as any construction or trade-related qualifications. This will demonstrate your competency in the field.
Showcase Communication Skills: In both your CV and cover letter, highlight your communication and team leadership skills. Provide examples of how you've effectively led teams and communicated with customers to resolve issues.
How to prepare for a job interview at Service Care Solutions Ltd
✨Showcase Your Leadership Skills
As a Repairs Customer Response Supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and problem-solving skills.
✨Know Your Numbers
Familiarise yourself with budget management, especially since you'll be overseeing a repairs budget of approximately £900k. Be ready to discuss how you've managed budgets in previous roles and how you ensure cost-effectiveness while maintaining service quality.
✨Highlight Your Health & Safety Knowledge
Health & Safety compliance is crucial in this role. Make sure to mention any relevant qualifications you have, such as SSSTS or SMSTS, and provide examples of how you've implemented safety measures in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle customer complaints and manage a mobile workforce. Think of specific scenarios where you've resolved issues or improved team performance, and be ready to share these experiences.
