At a Glance
- Tasks: Engage with customers, manage communications, and support payroll processes in a dynamic team.
- Company: Join ARCH Finance, a supportive and friendly team based in Preston.
- Benefits: Enjoy 30 days annual leave, well-being coaching, and a fun games room.
- Other info: Full training provided and opportunities for career growth in a vibrant environment.
- Why this job: Make a real impact by helping the business grow and providing top-notch customer service.
- Qualifications: Experience with Microsoft Office, strong communication skills, and a passion for customer resolution.
The predicted salary is between 24000 - 28000 £ per year.
ARCH Finance are offering a great opportunity for a Sales Administrator to join an established team, based in Preston. The role will be office based and full time with the option of one remote working day after a successful probation period.
In your role as Sales Administrator, you will hit the ground running. Self-motivation with the ability to work on your own initiative, whilst supported by a large and friendly team is a must. You will have a real passion for helping a business grow and providing the best customer service possible to both internal and external stakeholders. You will be driven and have a real desire for customer resolution.
Your role will involve:
- Answering incoming calls
- Outbound calls to prospective customers with a view to engaging them to utilise our service.
- Helping manage the Arch Finance mailboxes (Outlook) for both the sign-up and payroll teams.
- Client and candidate engagement via all communication channels
- Assist with compliance, ensuring all relevant information is up to date
- Assist with payroll processes and support with payroll related tasks when required.
- Supporting the Line Manager when directed or in his/her absence
- Dealing with account enquiries/record keeping on company CRM systems and payroll software.
- Achieving KPI's and call figures
- Administrative tasks across the wider group as and when required.
What we're looking for:
- An individual who is highly experienced with Microsoft packages such as Word and Excel
- Previous experience of working in a busy office environment is desirable
- Delivering strong results across a range of important administrative tasks with demonstrable autonomy
- An excellent eye for detail with the ability to use your initiative and follow logic
- Experience of outbound calling and email contact
- Strong attention to detail and accuracy
- Ability to prioritise tasks accordingly
- Strong customer service skills
- Excellent organisational and time management skills
- Effective communication skills, both written and verbal
What's on offer:
- Full training
- A great team working environment
- Family-friendly policies
- Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme
- 30 days annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years
- Lancashire MIND well-being coaching sessions
- Annual company profit-share bonus
- On site games room and recreational area
Sales Administrator in Preston employer: Service Care Solutions Ltd
ARCH Finance is an exceptional employer that fosters a supportive and collaborative work culture in Preston, where employees are encouraged to thrive both personally and professionally. With a strong emphasis on employee well-being, the company offers generous benefits such as a salary sacrifice pension scheme, annual leave that increases with service, and access to well-being coaching sessions, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Service Care Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Service Care Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Service Care Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Service Care Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Service Care Solutions Ltd!
How to prepare for a job interview at Service Care Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
