At a Glance
- Tasks: Lead operations and ensure top-notch service delivery across the UK.
- Company: Rapidly growing facilities management business with a national presence.
- Benefits: £62,000 salary, company vehicle, and ongoing training opportunities.
- Other info: Great long-term career prospects and a chance to drive operational improvements.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Extensive experience in facilities management and strong leadership skills.
The predicted salary is between 62000 - 62000 £ per year.
Our client is a rapidly growing national facilities management business with operations across the UK. Due to continued expansion and the securing of several long-term contracts, they are now looking to appoint an experienced and driven Head of Operations to join their senior leadership team. This is an excellent opportunity for an ambitious operational leader with a strong background in facilities services, compliance, training, and health & safety to join a fast‑paced organisation offering long‑term stability, career progression, and the chance to make a significant impact across a nationwide operation.
Key Responsibilities
- Support the operational management and strategic oversight of nationwide contracts.
- Ensure consistent service delivery and high levels of client satisfaction.
- Lead, develop, and motivate operational teams across multiple sites.
- Deliver training to internal staff and external clients in line with BESA TR-19 standards.
- Design and implement training programmes to improve workforce capability and compliance.
- Take ownership of health & safety across all operational activities.
- Conduct audits, inspections, risk assessments, and compliance reviews.
- Ensure adherence to all relevant legislation, standards, and best practices.
- Drive operational improvements, efficiencies, and continuous improvement initiatives.
- Support business growth through strong operational leadership.
Candidate Requirements
- Extensive experience within the facilities management or facilities services sector.
- Previous experience within a senior operational leadership role.
- Proven background in training delivery and staff development.
- Train the Trainer qualification (essential).
- NEBOSH or equivalent Health & Safety qualification.
- Strong understanding of BESA TR-19 and industry compliance standards.
- Demonstrable leadership and people management experience.
- Excellent organisational and communication skills.
- Ability to manage multiple priorities within a nationwide operation.
- Full UK driving licence.
Package & Benefits
- Salary: £62,000.
- Company vehicle.
- Ongoing training and development opportunities.
- Excellent long‑term career prospects within a growing organisation.
Head of Operations in North East employer: Service Care Solutions Ltd
Join a rapidly growing national facilities management business in Newcastle upon Tyne, where you will be part of a dynamic team that values operational excellence and employee development. With a competitive salary of £62,000 and a company vehicle, this role offers not only long-term stability but also ample opportunities for career progression and the chance to make a significant impact on nationwide operations. Embrace a work culture that prioritises training, compliance, and health & safety, ensuring you thrive in a supportive environment dedicated to your professional growth.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values, recent projects, and challenges they face. This will help you tailor your answers and show that you're genuinely interested in making an impact.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams, improved compliance, or driven operational efficiencies in your previous roles. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Head of Operations position. Plus, it shows you're serious about joining our team and ready to take on the challenge.
We think you need these skills to ace Head of Operations in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Operations role. Highlight your experience in facilities management, compliance, and training. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your leadership experience and how you've driven operational improvements in the past.
Showcase Your Qualifications:Don’t forget to mention your Train the Trainer qualification and any relevant health & safety certifications like NEBOSH. These are essential for us, so make them stand out in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and compliance standards, especially BESA TR-19. Being able to discuss these topics confidently will show that you're not just a candidate, but a potential leader who understands the industry inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in operational settings. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to lead and develop operational teams effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing multiple priorities or ensuring client satisfaction across various sites. Practise your responses to these scenarios so you can articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company’s future plans or their approach to training and development. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals.
