At a Glance
- Tasks: Be the go-to person for residents and contractors, solving queries and managing requests.
- Company: Join a dynamic housing service team in London with a focus on customer satisfaction.
- Benefits: Gain valuable experience, flexible working options after one month, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal growth and professional development.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Location: London N4 (Office based for 1 month) then 1 or 2 days from home
Start Date: ASAP
Contract Type: Temporary 6 months
Weekly Hours: 35 hours per week
We’re seeking a confident and customer-focused Customer Service Advisor to be the first point of contact for residents, contractors, and stakeholders. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering a professional and responsive service.
Key Responsibilities
- Act as the first point of contact for all customer and contractor queries via phone, email, or in person
- Resolve queries at first contact wherever possible, or direct them to the appropriate team
- Log and manage repairs, complaints, transactions and service requests using internal systems
- Assist with arrears enquiries, analysing account history and advising on next steps
- Support callers reporting anti-social behaviour and other casework matters, ensuring accurate recording and correct advice is given
- Carry out administrative tasks including managing emails, generating letters, logging data, and processing orders or requests
- Take ownership of customer interactions and follow up to ensure satisfaction
- Provide reception cover, welcoming visitors and maintaining a professional front-of-house environment
Candidate Profile
- Experience in a customer service or contact centre environment
- Excellent communication and interpersonal skills
- Strong attention to detail and the ability to problem solve under pressure
- Ability to manage time effectively and prioritise competing tasks
- Proficient with Microsoft Office and confident in learning new systems
- Experience within housing or public services (desirable but not essential)
- A positive, flexible, and professional approach to work
- Committed to delivering inclusive, respectful, and high-quality service
Housing Customer Service Advisor in London employer: Service Care Solutions Ltd
As a Tribunal & Mediation Officer with our local authority, you will be part of a dedicated team committed to making a meaningful impact in the lives of children with special educational needs and disabilities. Our hybrid working model offers flexibility, allowing you to balance remote work with occasional office attendance in the vibrant South East, while our supportive work culture fosters professional growth and collaboration with various stakeholders. Join us to contribute to vital casework and dispute resolution, all while enjoying competitive remuneration and the opportunity to enhance your expertise in SEND legislation.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Service Advisor in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Service Care Solutions Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Service Care Solutions Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Housing Customer Service Advisor in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Service Care Solutions Ltd.
How to prepare for a job interview at Service Care Solutions Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Service Care Solutions Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Service Care Solutions Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
