At a Glance
- Tasks: Support homeowners and manage enquiries to enhance community living.
- Company: Reputable Housing Association in Islington with a focus on community impact.
- Benefits: Competitive pay, training allowance, daily payroll, and referral bonuses.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your housing expertise.
- Qualifications: Experience in housing roles and strong customer service skills.
The predicted salary is between 48000 - 54000 £ per year.
We are seeking an experienced Housing professional to join a reputable Housing Association in Islington as a Homeownership Officer. This role involves delivering high‑quality leasehold and homeowner support within a busy portfolio, making a real difference to residents and the community.
Key Responsibilities
- Managing homeowner enquiries including covenant breaches, anti‑social behaviour (ASB), and lease‑hold questions
- Coordinating repairs and estate services through liaising with contractors and managing agents
- Processing staircasing, resales, lease extensions, and Right to Acquire applications
- Assisting with service charge calculations and statutory Section 20 consultations
- Welcoming new residents and ensuring a smooth onboarding process
- Monitoring communal areas and neighbourhood standards, ensuring health and safety compliance
- Recording all customer contact accurately on the housing management system
Candidate Profile
- Proven experience in a Homeownership, Leasehold, or Housing Officer role within the housing sector
- Strong knowledge of leasehold management and affordable housing policies
- Experience with housing management systems
- Excellent customer service skills with a proactive and solution‑focused approach
- Ability to work independently, manage time effectively, and prioritise workloads
- Strong communication and stakeholder relationship‑building skills
Benefits & Package
- Competitive pay rate of £24.00 to £26.00 per hour LTD (equivalent to £20.46–£22.17 per hour PAYE, inclusive of holiday pay)
- £250 Training Allowance
- Dedicated Specialist Consultant
- Daily Payroll Runs
- Free Candidate Registrations
- Referral and Loyalty Bonus Schemes
- Sign‑Up Bonus
- Free Compliance Checks
- £250 referral bonus for successfully recommended candidates
How to Apply
Please apply directly or email. You can also call and ask for Beth to discuss further.
Homeownership Officer in London employer: Service Care Solutions Ltd
Join a reputable Housing Association in Islington, where your role as a Homeownership Officer will not only enhance your career but also positively impact the community. With competitive pay, a supportive work culture, and opportunities for professional development, this position offers a rewarding environment for those passionate about housing and resident support. Enjoy benefits like a training allowance, daily payroll runs, and referral bonuses, all while working in a vibrant area that values its employees and their contributions.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Homeownership Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the Housing Association and understanding their values. Tailor your answers to show how your experience aligns with their mission, especially in leasehold management and customer service.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience with homeowner enquiries and your proactive approach to problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Homeownership Officer role.
We think you need these skills to ace Homeownership Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Homeownership Officer role. Highlight your experience in leasehold management and any relevant housing sector roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting homeowners and how you can make a difference in our community. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Customer Service Skills:Since this role involves a lot of interaction with residents, be sure to highlight your customer service experience. Share examples of how you've handled enquiries or resolved issues in the past – we love a proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold management and affordable housing policies. Familiarise yourself with common homeowner enquiries, like covenant breaches and ASB, so you can demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service skills. Think about times when you've gone above and beyond to help residents or resolved issues proactively. This will show that you're solution-focused and ready to make a real difference.
✨Be Ready to Discuss Systems
Since experience with housing management systems is key, be prepared to talk about any systems you've used in the past. Share specific examples of how you've recorded customer contact accurately and managed data effectively.
✨Communicate Clearly
Strong communication is crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare some questions to ask the interviewer about their team dynamics and how they build stakeholder relationships.
