At a Glance
- Tasks: Lead and motivate a helpline team to support individuals facing gambling harms.
- Company: Join a dedicated team making a positive impact in the gambling harm sector.
- Benefits: Competitive pay, training allowance, daily payroll, and referral bonuses.
- Other info: Opportunity for ongoing work and career growth in a dynamic field.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Experience in health or social care, strong leadership, and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
- Overview
- Job Opportunity: Helpline Team Manager (Contract)
Are you a dynamic, motivated leader with experience in health and social care support services?
Do you have a passion for making a positive impact within the gambling harm sector?
We are seeking a Helpline Team Manager to join our dedicated team on a 2-week contract, with potential for ongoing opportunities.
This role leads a vital service that supports individuals experiencing gambling harms, ensuring high standards of care and operational excellence.
Responsibilities – Helpline Team Manager
- Lead, support, and motivate the Helpline team to deliver high-quality services supporting those experiencing gambling harms.
- Supervise and performance manage team members, including Team Leaders and Advisers.
- Monitor call and case data, preparing reports and conducting audits to ensure quality standards.
- Oversee safeguarding procedures, making decisions on complex cases and managing contact care plans.
- Manage team rotas to ensure continuous, effective service coverage.
- Lead in recruitment, onboarding, and training of new team members.
- Contribute to service development and improvements, including IT/system enhancements.
- Build effective relationships internally within our client and externally with partner agencies and funders.
- Ensure compliance with safeguarding protocols and contractual KPIs.
- Participate in meetings and training as required, including occasional travel to London location (expenses paid).
- Candidate Requirements – Helpline Team Manager
- Proven ability to motivate and manage large teams within a remote or support services environment.
- Experience in health, social care, or helpline services, ideally supporting vulnerable populations.
- Strong leadership, communication, and data analysis skills.
- Demonstrated experience with safeguarding, complaint handling, and quality assurance.
- Knowledge of digital systems, CRM platforms, and call handling systems.
- Ability to manage change and support staff wellbeing.
- Enthusiastic about contributing positively to gambling harm prevention and early intervention.
Benefits – Helpline Team Manager
- £250 Training Allowance
- Dedicated Specialist Consultant
- Work with thousands of clients nationwide
- Daily Payroll Runs
- Free Candidate Registrations
- Referral and Loyalty Bonus Schemes
- Sign-Up Bonus
- Free Compliance Checks
Salary / Pay Rate: Competitive daily rate (please contact us for details).
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Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Team Manager in London
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Service Care Solutions Ltd, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Helpline Team Manager in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Service Care Solutions Ltd. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Service Care Solutions Ltd. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Service Care Solutions Ltd
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Service Care Solutions Ltd.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Helpline Team Manager role at Service Care Solutions Ltd, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Service Care Solutions Ltd that you can think critically and act effectively under pressure.
