At a Glance
- Tasks: Provide vital support and guidance to individuals affected by gambling harm through various channels.
- Company: Reputable organisation dedicated to helping those impacted by gambling issues.
- Benefits: Competitive pay, training allowance, daily payroll, and referral bonuses.
- Other info: Flexible shifts, including evenings and weekends, with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in health, social care, or psychology; strong communication and IT skills.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Join Our Team as a Helpline Advisor x6 – London (Contract: 3 Months).
Are you passionate about making a difference in people\'s lives?
Do you have excellent communication skills and a desire to support individuals experiencing gambling-related harm?
We are seeking Helpline Advisors in London to provide vital advice, information, and emotional support through various channels.
This contract role offers an exciting opportunity to work within a reputable organisation dedicated to helping those affected by gambling harms.
Responsibilities
- Deliver confidential, empathetic, and professional support to callers via telephone, live chat, social media, and email.
- Guide individuals towards recovery and signpost them to appropriate external and internal support services.
- Work as part of the Remote Services team, offering accessible, non-judgmental support across multiple digital platforms.
- Conduct risk assessments, deliver brief interventions, and respond to callers in crisis with care and sensitivity.
- Moderate forums and chatrooms, providing peer support and creating a safe environment for service users.
- Adhere to safeguarding, GDPR, and confidentiality policies while maintaining high standards of practice in a fast-paced environment.
- Document interactions accurately, ensuring GDPR compliance.
- Contribute to the continuous development of the Helpline and related support services.
- Candidate Requirements
- Professional qualification in Health, Social Care, Psychology, or related field (e. g., NVQ Level 3, Diploma in Mental Health Nursing).
- Demonstrable experience working with vulnerable individuals experiencing addiction or complex needs.
- Excellent verbal and written communication skills.
- Strong IT skills, including CRM systems and digital platforms.
- Ability to respond positively to feedback and thrive within a team environment.
- Non-judgmental attitude with a genuine interest in gambling addiction and recovery.
- Flexibility to work across shifts, including evenings and weekends (rotas within your team).
- Lived experience of gambling harm is welcomed and supported.
Benefits – Helpline Advisor x6
- Competitive pay rate; salary details will be discussed at interview
- £250 Training Allowance
- Dedicated Specialist Consultant throughout the contract
- Access to daily payroll runs
- Free candidate registration process
- Referral and Loyalty Bonus schemes
- Sign-up Bonus to support your onboarding
- Free compliance and safeguarding checks
- Opportunity to contribute to a meaningful cause in a highly valuable field
- #J-18808-Ljbffr
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Advisor x6 - London
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Service Care Solutions Ltd, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Helpline Advisor x6 - London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Service Care Solutions Ltd. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Service Care Solutions Ltd. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Service Care Solutions Ltd
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Service Care Solutions Ltd.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Helpline Advisor x6 - London role at Service Care Solutions Ltd, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Service Care Solutions Ltd that you can think critically and act effectively under pressure.
