At a Glance
- Tasks: Lead and manage resident services, ensuring high-quality property management and customer satisfaction.
- Company: Respected housing organisation with a collaborative and supportive culture.
- Benefits: Competitive salary of £56,238 and opportunity to make an immediate impact.
- Other info: Dynamic role with a focus on service improvement and resident engagement.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Significant experience in housing or property management and strong leadership skills.
The predicted salary is between 56238 - 56238 £ per year.
An exciting opportunity has arisen for an experienced and motivated Head of Resident Services to join our team on a 3–4 month contract. This senior leadership role is responsible for delivering high-quality resident-focused services, ensuring excellent property management standards, regulatory compliance, and customer satisfaction.
Reporting directly to the Director of Operations, you will lead the Property Services and Cleaning teams, oversee contractors and consultants, and ensure the effective management of repairs, maintenance, asset management, building safety, and service improvement programmes.
Key Responsibilities- Lead and manage resident and property services across the organisation.
- Oversee repairs, planned maintenance, asset management, and compliance programmes.
- Ensure fire safety, building safety, and health & safety obligations are fully met.
- Drive service improvement initiatives and achieve key performance targets.
- Manage contractor performance and procurement activities.
- Develop and implement effective policies, procedures, and service standards.
- Monitor budgets and ensure value-for-money service delivery.
- Produce performance reports for senior leadership and stakeholders.
- Promote resident engagement and involvement in service monitoring and improvement.
- Lead, motivate, and develop service teams to deliver excellent outcomes.
- Significant experience leading housing, resident, property, or asset management services.
- Strong knowledge of repairs, maintenance, compliance, building safety, and health & safety legislation.
- Experience managing contractors, budgets, and service performance.
- Excellent leadership, communication, and stakeholder management skills.
- A proven track record of delivering high-quality customer-focused services.
- The ability to work strategically while managing operational delivery.
- Competitive salary of £56,238.
- Opportunity to make an immediate impact within a respected housing organisation.
- Collaborative and supportive working environment.
- Meaningful role focused on improving resident outcomes.
Head Of Resident Services in London employer: Service Care Solutions Ltd
Join our esteemed housing organisation in London E2 as the Head of Resident Services, where you will play a pivotal role in enhancing resident experiences and ensuring top-notch property management. We pride ourselves on fostering a collaborative and supportive work culture that values employee growth and development, offering you the chance to make a significant impact while working alongside dedicated professionals. With a competitive salary and a focus on meaningful outcomes, this is an excellent opportunity for those looking to lead in a dynamic environment.
Contact Details:
Service Care Solutions Ltd Recruitment Team
