At a Glance
- Tasks: Manage customer complaints and ensure fair resolutions with clear communication.
- Company: Join a supportive team in Ealing, London, with a hybrid work model.
- Benefits: Gain valuable experience in a temporary role with flexible working hours.
- Other info: Opportunity to develop your career in a dynamic public sector environment.
- Why this job: Make a difference by helping customers navigate their complaints effectively.
- Qualifications: Experience in complaint management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ealing, London W5 (Hybrid – 1 office day per week, increasing to 2)
Start Date: ASAP
Contract Type: Temporary 3 months
Weekly Hours: 35 hours per week
Responsibilities
- Manage customer complaints from initial contact through to final resolution.
- Conduct detailed investigations and provide fair, evidence-based outcomes.
- Draft high-quality written responses, including Stage 2 complaint responses.
- Prepare cases and documentation for Housing Ombudsman investigations and panel reviews.
- Keep customers informed throughout the complaint process with clear and empathetic communication.
- Process compensation payments where appropriate.
- Maintain accurate case records using CRM systems.
Qualifications
- Previous experience managing complaints within housing, public sector, or regulated environments.
- Experience handling complex complaints and producing formal written responses.
- Strong understanding of complaint handling frameworks and regulatory timescales.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to make balanced, impartial decisions.
- Confident using Microsoft Office and CRM systems.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints & Resolution Caseworker in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Complaints & Resolution Caseworker in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Service Care Solutions Ltd
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Service Care Solutions Ltd.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Service Care Solutions Ltd that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
