At a Glance
- Tasks: Manage SEND complaints and tribunal cases, ensuring compliance with legislation.
- Company: Local Authority focused on improving SEND services.
- Benefits: £400 per day, hybrid working, and immediate start.
- Other info: Short-term contract with potential for impactful work.
- Why this job: Make a real difference in the lives of children with SEND.
- Qualifications: Experience in SEND complaints and tribunal processes required.
The predicted salary is between 84000 - 84000 £ per year.
Key Details
- Salary: £400 per day (umbrella).
- 35 hours per week.
- Hybrid working – minimum 2 days per week on site.
- Initial 3‑month contract.
- Immediate start.
Role Overview
You will play a critical role in supporting the Local Authority to reduce the volume of SEND complaints and tribunal cases. Working as part of the wider SEND team, you will provide specialist expertise to ensure cases are managed effectively, efficiently, and in line with statutory requirements.
Key Responsibilities
- Manage and respond to SEND complaints in line with statutory guidance and local procedures.
- Lead on tribunal cases, including preparation of documentation, evidence gathering, and case management.
- Work collaboratively with internal teams and external partners to resolve disputes at the earliest opportunity.
- Provide expert advice on SEND legislation, particularly in relation to tribunal processes.
- Support the service in reducing backlog and improving overall performance.
- Ensure all work is completed within required timescales and to a high standard.
Person Specification
- Proven track record of managing SEND complaints and tribunal processes within a Local Authority setting.
- In‑depth knowledge of SEND legislation, including tribunal procedures.
- Strong case management and organisational skills.
- Ability to work independently and deliver results in a fast‑paced environment.
- Excellent written and verbal communication skills, including report writing and case preparation.
- Experience working with multi‑agency partners and stakeholders.
Additional Information
This is an interim position designed to provide short‑term capacity and support. It is not expected to become a permanent role. If you are a SEND specialist with extensive tribunal and complaints experience and are available for an immediate start, we encourage you to apply.
Tribunal and Complaints Officer in Liverpool employer: Service Care Solutions Ltd
As a Tribunal and Complaints Officer with our Local Authority, you will be part of a dedicated team committed to making a meaningful impact in the community. We offer a supportive work culture that values collaboration and professional growth, alongside competitive pay and flexible hybrid working arrangements. Join us to enhance your expertise in SEND legislation while contributing to the improvement of services for children and families in need.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tribunal and Complaints Officer in Liverpool
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Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Tribunal and Complaints Officer in Liverpool
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Service Care Solutions Ltd
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Service Care Solutions Ltd.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Service Care Solutions Ltd that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
