At a Glance
- Tasks: Manage rent accounts, support residents, and negotiate repayment arrangements.
- Company: Established housing organisation in Finsbury Park with a focus on community support.
- Benefits: Competitive pay of £23.14 per hour and a supportive team environment.
- Other info: Immediate start available with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your skills in income collection.
- Qualifications: Experience in income collection and strong communication skills required.
The predicted salary is between 23.14 - 23.14 £ per hour.
- Income Officer – Finsbury Park, London
- Working Arrangement: Office-based
We are currently recruiting for an experienced Income Officer to join a housing organisation based in Finsbury Park.
This is a fully office-based role within the Income Collection team, managing rent and service charge accounts and supporting residents to sustain their tenancies.
Key Responsibilities
- Manage a designated caseload of rent accounts across a range of housing tenures.
- Monitor rent arrears and credits and negotiate realistic repayment arrangements.
- Take early intervention and appropriate recovery action to prevent and reduce arrears.
- Contact residents through telephone calls, office interviews and home visits.
- Support residents experiencing financial hardship and provide guidance around Universal Credit, welfare benefits and income maximisation.
- Work with internal teams, local authorities and external agencies to help sustain tenancies.
- Prepare documentation and progress legal action where required, including possession proceedings and court representation.
- Manage former tenant arrears and liaise with tracing agents and debt collection agencies.
- Maintain accurate case notes and records across housing management and CRM systems.
- Handle income-related enquiries, complaints and complex customer cases.
Requirements
- Minimum 12 months' experience within income collection or rent arrears.
- Previous experience working within the housing sector.
- Strong knowledge of housing legislation relating to rent arrears and debt recovery.
- Experience of welfare benefits and supporting residents with financial difficulties.
- Confident negotiating payment arrangements and handling difficult conversations.
- Experience managing your own caseload and working towards income collection targets.
- Strong communication, organisation and customer service skills.
- Experience of DIY possession proceedings would be advantageous.
- What's on Offer
- £23.14 per hour LTD
- Office-based position in Finsbury Park
- Opportunity to join an established social housing income team
- Immediate opportunity for an experienced Income / Rent Arrears professional
- #J-18808-Ljbffr
Income Officer employer: Service Care Solutions Ltd
As a Tribunal & Mediation Officer with our local authority, you will be part of a dedicated team committed to making a meaningful impact in the lives of children with special educational needs and disabilities. Our hybrid working model offers flexibility, allowing you to balance remote work with occasional office attendance in the vibrant South East, while our supportive work culture fosters professional growth and collaboration with various stakeholders. Join us to contribute to vital casework and dispute resolution, all while enjoying competitive remuneration and the opportunity to enhance your expertise in SEND legislation.
Contact Details:
Service Care Solutions Ltd Recruitment Team
