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- Tasks: Support Afghan nationals' relocation by analysing cases and drafting formal outcomes.
- Company: Join a vital government programme making a real difference in people's lives.
- Benefits: Enjoy a hybrid work model with competitive pay and opportunities for growth.
- Why this job: Be part of a mission-driven team that values resilience and attention to detail.
- Qualifications: Must have active SC Clearance and experience in casework roles.
- Other info: Rolling CV submissions encouraged; apply early for a chance to stand out.
The predicted salary is between 36000 - 60000 £ per year.
Caseworker – Afghan Relocations & Resettlement Programme (DARR) Location:Hybrid – Whitehall, Central London (1–3 days/week onsite)
Contract Type:Full-time, until 31 March 2026
Security Clearance:Active SC Clearance required(Sole UK Nationals only)
Pay:Competitive (Inside IR35 – via PAYE or Umbrella)
Please note: client details and pay rates are confidential and will be disclosed at a later stage.
About the Role Service Care Solutions is supporting a central government programme in the recruitment of experiencedCaseworkersfor a vital directorate that oversees the relocation and resettlement of eligible Afghan nationals. This directorate plays a critical role in supporting those who assisted the UK mission in Afghanistan and is directly aligned with key Government priorities.
This is ahybrid position, based inWhitehall, London, with1–3 days per week in the officeafter an initial10-day onsite induction. You must be local to London as no travel or accommodation expenses are offered.
Key Responsibilities
- Analyse sensitive, complex information from multiple sources
- Apply government policy to individual cases and document decisions clearly
- Work efficiently under pressure, meeting strict daily and weekly case targets
- Draft formal written outcomes and correspondence
- Liaise with internal stakeholders across departments to resolve complex queries
- Handle emotionally distressing content with discretion and resilience
- Ensure full compliance with data protection legislation and official protocols
Essential Requirements
- Active SC Clearancewith no restrictions (Sole UK Nationals only)
- Strong previous experience in casework roles (e.g., immigration, policing, Home Office)
- Confidence in applying strict policy frameworks and justifying decisions objectively
- High attention to detail with excellent written and verbal communication
- Competent in Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.)
- Ability to work in a fast-paced, high-volume operational environment
- Comfortable working with sensitive, and at times graphic, material
Desirable
- Experience within the Home Office, Police, Defence, or Immigration casework
- Exposure to high-risk or complex caseloads
- Understanding of national security or resettlement policies
Interview Process:
- 1-stage interviewvia Microsoft Teams
- Rolling CV submission –early applications recommended
- Guaranteed Interview Scheme (GIS) applicable – please inform us if you qualify
Apply Now Service Care Solutions is proud to assist in this recruitment campaign. If you meet the above criteria and would like to be considered, please apply now or reach out directly to discuss the role in more detail.
Harry Greenhalgh
Specialist Recruiter – Youth Justice
Service Care Solutions
harry.greenhalgh@servicecare.org.uk #J-18808-Ljbffr
HR Caseworker employer: Service Care Solutions Ltd
Contact Detail:
Service Care Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Caseworker
✨Tip Number 1
Familiarise yourself with the Afghan Relocations & Resettlement Programme (DARR) and its objectives. Understanding the programme's goals will help you articulate your passion for the role and demonstrate your commitment to supporting Afghan nationals during the interview.
✨Tip Number 2
Brush up on your knowledge of government policies related to immigration and resettlement. Being able to discuss relevant policies confidently will show that you can apply them effectively in casework scenarios.
✨Tip Number 3
Prepare examples from your previous experience that highlight your ability to handle sensitive information and work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
✨Tip Number 4
Since the role requires strong communication skills, practice articulating complex information clearly and concisely. You might even want to conduct mock interviews with a friend to refine your delivery and boost your confidence.
We think you need these skills to ace HR Caseworker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the HR Caseworker position. Familiarise yourself with the Afghan Relocations & Resettlement Programme and the specific skills needed for the role.
Tailor Your CV: Customise your CV to highlight relevant experience in casework roles, particularly in immigration or policing. Emphasise your ability to handle sensitive information and your attention to detail, as these are crucial for this position.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills align with the job requirements. Mention your active SC Clearance and any relevant experience that demonstrates your capability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. Ensure that your documents are clear, concise, and professionally presented, as strong written communication is essential for this role.
How to prepare for a job interview at Service Care Solutions Ltd
✨Understand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of a Caseworker. Be prepared to discuss how your previous experience aligns with these duties, especially in handling sensitive information and applying government policies.
✨Demonstrate Your Resilience
Given the emotionally distressing content you may encounter, it's important to show your ability to handle such situations with discretion and resilience. Prepare examples from your past roles where you've successfully managed similar challenges.
✨Familiarise Yourself with Relevant Policies
Brush up on national security and resettlement policies, as well as any relevant legislation regarding data protection. Being able to discuss these topics confidently will demonstrate your preparedness and understanding of the role's requirements.
✨Showcase Your Communication Skills
As the role requires excellent written and verbal communication, be ready to provide examples of how you've effectively communicated complex information in the past. Consider preparing a brief written summary of a case you've worked on to illustrate your attention to detail.