At a Glance
- Tasks: Manage service charge billing and support rent processes for over 7,000 homes.
- Company: Join a supportive housing team in Norfolk with a focus on community.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Enjoy long-term stability in a dynamic and rewarding environment.
- Why this job: Make a real difference in residents' lives while developing your career in housing.
- Qualifications: Experience in housing finance and strong analytical skills required.
The predicted salary is between 39330 - 41000 £ per year.
We are recruiting for a Service Charge & Rents Officer to join a busy and supportive housing team in Norfolk.
The Role
This position plays a vital role in delivering accurate and transparent service charge and rent services to residents, working across a portfolio of over 7,000 homes. Key duties include:
- Administering service charge billing, calculation, and reconciliation
- Supporting rent setting and charge application processes
- Managing relationships with managing agents and scrutinising costs
- Ensuring compliance with housing legislation and regulatory requirements
- Responding to resident queries and resolving disputes
- Supporting continuous improvement across systems and processes
About You
We’re looking for someone with:
- Experience in service charges, rents, or housing finance
- Understanding of leasehold management and housing regulations
- Strong numerical and analytical skills
- Excellent communication and customer service abilities
What’s on Offer
- Salary of £39,330
- Permanent role with long-term stability
- Hybrid working arrangements
- A great opportunity to develop within a specialist housing function
Apply / Contact
For more information or to apply, please contact: George Westhead at george.westhead@servicecare.org.uk or call 01772 208966.
Service Charge & Rents Officer in Howe employer: Service Care Solutions Ltd
Join our dynamic housing team in Norfolk, where we prioritise employee well-being and professional growth. With a competitive salary, hybrid working options, and a supportive work culture, we empower our Service Charge & Rents Officers to excel in their roles while making a meaningful impact on the lives of over 7,000 residents. Experience a fulfilling career with opportunities for continuous improvement and development in a stable, permanent position.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge & Rents Officer in Howe
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with service charges and rents. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing regulations and leasehold management. We want you to show off your strong numerical and analytical skills, so practice answering questions related to service charge calculations and reconciliations.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be ready to discuss how you've handled resident queries or disputes in the past. We love hearing about your customer service experiences!
✨Tip Number 4
Apply through our website for the best chance at landing the role. We’re all about transparency and making the process smooth, so don’t hesitate to reach out if you have any questions while applying!
We think you need these skills to ace Service Charge & Rents Officer in Howe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service charges and housing finance. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Show Off Your Numbers Skills:Since this role involves a lot of numerical analysis, make sure to mention any specific examples where you've successfully managed budgets or reconciled accounts. We love seeing those analytical skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Numbers
As a Service Charge & Rents Officer, you'll need to demonstrate strong numerical skills. Brush up on your understanding of service charge calculations and rent setting processes. Be ready to discuss how you've handled similar tasks in the past.
✨Understand Housing Regulations
Familiarise yourself with relevant housing legislation and regulations. This knowledge will not only help you answer questions confidently but also show that you're serious about compliance and best practices in the housing sector.
✨Showcase Your Communication Skills
Since this role involves managing relationships with residents and agents, practice articulating your thoughts clearly. Prepare examples of how you've resolved disputes or improved customer service in previous roles to highlight your abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to reconcile service charges or handle resident queries, and be ready to explain your approach and the outcomes.
