At a Glance
- Tasks: Lead strategic direction for rent, service charges, and income collection in a diverse housing portfolio.
- Company: Progressive housing provider focused on values and community impact.
- Benefits: Competitive salary, permanent position, hybrid working, and long-term career progression.
- Other info: Join a dynamic team committed to accountability and customer-focused outcomes.
- Why this job: Shape strategy and drive innovation in a forward-thinking organisation.
- Qualifications: Extensive experience in service charges and strong leadership skills required.
The predicted salary is between 65000 - 65000 £ per year.
An exciting opportunity has arisen with a forward‑thinking and values‑driven housing provider for a Head of Service Charges, Rent & Income. This senior leadership role is responsible for shaping and delivering strategic direction across income, rent setting, and service charge functions. Reporting into the Director of Tenant Services, the incumbent will lead the organisation’s approach to service charges, rent application, and income collection across a large and diverse housing portfolio of over 7,000 homes.
Responsibilities
- Provide strategic leadership across rent, service charges, and income collection
- Oversee policy development, compliance, and regulatory alignment
- Lead on income maximisation and arrears reduction strategies
- Drive continuous improvement, system enhancements, and service transformation
- Manage and develop high‑performing teams, fostering a culture of accountability and innovation
- Act as a key representative at regional and national forums
About You
- Extensive experience in service charges, rent, and income management
- Strong knowledge of housing legislation and regulatory frameworks
- Proven leadership experience with the ability to influence at a strategic level
- A track record of delivering financial performance and customer‑focused outcomes
- Excellent stakeholder management and communication skills
What’s on Offer
- Competitive salary of £65,000
- Permanent position offering long‑term career progression
- Hybrid working to support work‑life balance
- Opportunity to shape strategy within a progressive housing organisation
Apply / Contact: For more information or to apply, please contact George Westhead at george.westhead@servicecare.org.uk or 01772 208966.
Head of Service Charges, Rent & Income in Howe employer: Service Care Solutions Ltd
Join a forward-thinking and values-driven housing provider in Norfolk, where you will have the opportunity to lead strategic initiatives in service charges, rent, and income management. With a competitive salary of £65,000, hybrid working options, and a commitment to employee growth and innovation, this role offers a supportive work culture that prioritises work-life balance and long-term career progression. Be part of a dynamic team dedicated to making a meaningful impact across a diverse housing portfolio of over 7,000 homes.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Charges, Rent & Income in Howe
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in service charges and income management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. We want to see how you can align your experience with their goals, so think about specific examples that showcase your leadership and strategic skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re all about making connections, and applying directly can help us see your application in the best light.
We think you need these skills to ace Head of Service Charges, Rent & Income in Howe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Service Charges, Rent & Income role. Highlight your experience in service charges and income management, and don’t forget to showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in rent setting and income collection, and let us know how you can contribute to our strategic direction.
Showcase Your Knowledge:We’re looking for someone with a strong understanding of housing legislation and regulatory frameworks. Make sure to mention any relevant qualifications or experiences that demonstrate your expertise in these areas. It’ll help us see you as a strong candidate!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Numbers
As a Head of Service Charges, Rent & Income, you'll need to demonstrate your understanding of financial performance. Brush up on key metrics related to income maximisation and arrears reduction strategies. Be ready to discuss how you've successfully managed these in the past.
✨Understand Housing Legislation
Familiarise yourself with the latest housing legislation and regulatory frameworks. This knowledge will not only show your expertise but also your commitment to compliance and best practices. Prepare examples of how you've navigated these regulations in previous roles.
✨Showcase Leadership Skills
This role requires strong leadership capabilities. Think about specific instances where you've led high-performing teams or driven service transformation. Be prepared to share your approach to fostering a culture of accountability and innovation.
✨Engage with Stakeholders
Excellent stakeholder management is crucial for this position. Prepare to discuss how you've effectively communicated and collaborated with various stakeholders in the past. Highlight any experiences where you influenced strategic decisions at a regional or national level.
