At a Glance
- Tasks: Support vulnerable individuals and families in finding housing solutions.
- Company: Join a dedicated Homeless Services team in Solihull.
- Benefits: Competitive pay at £24.32 per hour with a temporary contract.
- Other info: Dynamic role with opportunities to collaborate with various agencies.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in housing options or homelessness prevention is essential.
The predicted salary is between 48000 - 48000 £ per year.
Location: Solihull
Salary: £24.32 per hour (LTD)
Type: Full-Time | Temporary Contract (12 Weeks)
Role Overview
We are currently recruiting an experienced Housing Options Officer / Advisor to join a busy Homeless Services team in Solihull on a 12-week temporary contract. This is an excellent opportunity for someone with homelessness prevention, housing options or frontline housing advice experience to make a real impact supporting vulnerable individuals and families.
Key Responsibilities
- Manage homelessness enquiries face-to-face, by phone, email and digital channels
- Carry out housing needs and homelessness assessments
- Develop personalised housing plans and prevention strategies
- Provide advice on homelessness legislation, housing rights and support services
- Prevent homelessness through mediation with landlords, family members and agencies
- Support households into temporary and long-term accommodation
- Manage a varied caseload and maintain accurate case notes
- Work with internal departments and external partners including social care, health and support agencies
- Ensure compliance with Housing Act 1996, Homeless Reduction Act 2017 and relevant legislation
Requirements
- Previous experience in Housing Options, Homelessness Prevention or frontline housing services
- Strong knowledge of homelessness legislation and statutory duties
- Experience managing caseloads and working to deadlines
- Excellent communication and negotiation skills
- Ability to support vulnerable customers with empathy and professionalism
- Strong administration and case recording skills
- Full driving licence / access to vehicle desirable
If you have the relevant experience and are available for your next contract opportunity, apply today.
Housing Options Officer employer: Service Care Solutions Ltd
Join our dedicated team in Solihull as a Housing Options Officer, where you will have the opportunity to make a meaningful impact on the lives of vulnerable individuals and families. We pride ourselves on fostering a supportive work culture that values employee growth, offering training and development opportunities to enhance your skills in homelessness prevention and housing advice. With a competitive hourly rate and a commitment to compliance with housing legislation, this role provides a rewarding environment for those passionate about making a difference in their community.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of homelessness legislation and case management. We recommend practising common interview questions with a friend to boost your confidence and ensure you can articulate your experience effectively.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Remember, as a Housing Options Officer, you'll be supporting vulnerable individuals, so share examples of how you've made a difference in similar situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Options Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Options Officer role. Highlight your experience in homelessness prevention and housing advice, as well as any relevant legislation knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping vulnerable individuals and families. Share specific examples of your past experiences that relate to the key responsibilities of the role.
Showcase Your Communication Skills:As a Housing Options Officer, communication is key. In your application, demonstrate your excellent communication and negotiation skills. Whether it's through your CV or cover letter, let us know how you've effectively supported customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity to make a real impact!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Legislation
Brush up on the Housing Act 1996 and the Homeless Reduction Act 2017. Being able to discuss these laws confidently will show that you understand the framework within which you'll be working, and it demonstrates your commitment to providing accurate advice.
✨Showcase Your Empathy
Prepare examples of how you've supported vulnerable individuals in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to handle sensitive situations with care and professionalism.
✨Demonstrate Your Communication Skills
Since this role involves managing enquiries through various channels, practice articulating your thoughts clearly. You might even want to role-play common scenarios with a friend to refine your approach to face-to-face and phone interactions.
✨Be Ready to Discuss Caseload Management
Think about how you've managed caseloads in previous roles. Be prepared to talk about your organisational strategies and how you prioritise tasks to meet deadlines, as this will be crucial in a busy Homeless Services team.
