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For Companies At a Glance
- Tasks: Support residents and manage housing schemes while ensuring high service standards.
- Company: Join a dedicated team in North London focused on excellent resident support.
- Benefits: Earn £24.50 per hour with flexible temporary work options.
- Why this job: Make a real impact in the community while developing valuable skills.
- Qualifications: Experience in housing or property management, strong communication, and problem-solving skills required.
- Other info: Temporary role for 3 months with potential for ongoing opportunities.
We are recruiting for a Housing Officer to join a team based in North London, ensuring residents receive excellent service and support. You will take responsibility for managing housing schemes and maintaining high standards across all areas.
THE ROLE
As a Housing Officer, you will be responsible for fostering positive resident experiences, ensuring high standards of service delivery, and addressing resident needs proactively. Key responsibilities include:
- Actively listening to residents and addressing their concerns promptly.
- Building strong, visible relationships with residents and stakeholders.
- Ensuring schemes are well-maintained, including repairs, cleaning, and grounds upkeep.
- Investigating and resolving anti-social behaviour (ASB) cases.
- Setting and managing service charges effectively and transparently.
- Collaborating with managing agents and contractors to deliver excellent services.
- Conducting estate inspections to maintain compliance with health and safety standards.
THE CANDIDATE
We are looking for a candidate with previous experience in a similar role, preferably in housing or property management. The ideal candidate will also have:
- Strong customer service and interpersonal communication skills.
- Tenacity, resilience, and problem-solving abilities.
- Excellent analytical and negotiating skills.
- Effective team collaboration and IT proficiency.
- Attention to detail with the ability to meet deadlines.
THE CONTRACT
Temporary – 3 months ongoing. The pay rate for the role is £24.50 per hour LTD company rate. The PAYE equivalent is £20.89 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!
Housing Officer employer: Service Care Solutions Ltd
Contact Detail:
Service Care Solutions Ltd Recruiting Team
bethany.wiles@servicecare.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Barnet. This knowledge will not only help you understand the role better but also demonstrate your commitment to the position during any discussions.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the challenges and expectations of the role, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare examples of how you've successfully managed resident concerns or resolved issues in previous roles. Being able to share specific instances will showcase your problem-solving skills and customer service abilities effectively.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to align your responses with what we value in a Housing Officer, making you a more attractive candidate.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing or property management. Emphasise your customer service skills and any previous roles where you managed resident concerns or collaborated with stakeholders.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Showcase your problem-solving abilities and how you've successfully handled similar situations in the past.
Highlight Relevant Skills: In your application, focus on your interpersonal communication skills, attention to detail, and ability to work under pressure. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Service Care Solutions Ltd
✨Showcase Your Customer Service Skills
As a Housing Officer, strong customer service skills are crucial. Be prepared to share specific examples of how you've effectively addressed resident concerns in the past, demonstrating your ability to listen actively and resolve issues promptly.
✨Demonstrate Problem-Solving Abilities
Highlight your tenacity and resilience by discussing challenging situations you've faced in previous roles. Explain how you approached these problems and the successful outcomes you achieved, particularly in relation to anti-social behaviour or service delivery.
✨Emphasise Team Collaboration
Since the role involves working with managing agents and contractors, be ready to discuss your experience in team settings. Share examples of how you've collaborated effectively with others to deliver excellent services and maintain high standards.
✨Prepare for Estate Inspections
Familiarise yourself with health and safety compliance standards relevant to housing schemes. During the interview, express your understanding of the importance of estate inspections and how you would ensure that all areas are well-maintained and compliant.
