At a Glance
- Tasks: Provide a top-notch housing service and support residents with their needs.
- Company: Dynamic housing provider in Merton, London.
- Benefits: Competitive pay at £23.30 per hour and a chance to make a difference.
- Other info: 12-week temporary contract with potential for growth.
- Why this job: Join a team that values community and helps improve residents' lives.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 23.3 - 23.3 £ per hour.
We are currently recruiting for an experienced Housing Officer to join a housing provider in Merton on an initial 12-week temporary contract. The successful candidate will provide a customer-focused housing service, acting as a key point of contact for residents and working closely with internal teams, contractors and external partners to resolve housing, repairs and maintenance matters.
Key responsibilities
- Deliver an effective and responsive housing management service to residents
- Act as the main point of contact between residents, housing teams and contractors
- Respond to resident enquiries, complaints and service requests
- Work with repairs and maintenance teams to resolve property-related issues
- Build positive relationships with residents and local communities
- Coordinate communication regarding works, service changes and ongoing cases
- Organise resident meetings, briefings and community engagement activities
- Maintain accurate customer and case records in accordance with GDPR
- Analyse customer feedback and service data to identify trends and improvements
- Attend residents' homes, properties and meetings when required
- Ensure residents are kept informed and outstanding actions are progressed effectively
Essential experience
- Previous experience in a frontline Housing Officer or housing management position
- Experience working for a housing association, local authority or similar organisation
- Good knowledge of tenancy management and social housing services
- Experience handling complaints, resident enquiries and complex customer issues
- Understanding of repairs and maintenance services within social housing
- Strong written communication, letter-writing and report-writing skills
- Ability to build effective relationships with residents, colleagues and contractors
- Excellent organisational, analytical and problem-solving skills
- Confident using IT systems and maintaining accurate customer records
- Ability to travel locally and occasionally attend meetings outside normal working hours
This is an excellent opportunity for an experienced Housing Officer to join a busy service and make an immediate impact for residents in Merton.
Housing Officer employer: Service Care Solutions Ltd
As a Tribunal & Mediation Officer with our local authority, you will be part of a dedicated team committed to making a meaningful impact in the lives of children with special educational needs and disabilities. Our hybrid working model offers flexibility, allowing you to balance remote work with occasional office attendance in the vibrant South East, while our supportive work culture fosters professional growth and collaboration with various stakeholders. Join us to contribute to vital casework and dispute resolution, all while enjoying competitive remuneration and the opportunity to enhance your expertise in SEND legislation.
Contact Details:
Service Care Solutions Ltd Recruitment Team
