At a Glance
- Tasks: Manage customer complaints and conduct investigations to ensure resolutions.
- Company: Service Care Solutions Ltd, a leader in housing complaint resolution.
- Benefits: Hybrid work model, flexible hours, and valuable experience in the public sector.
- Other info: Temporary role with potential for growth in a supportive environment.
- Why this job: Make a difference by helping people resolve their housing issues.
- Qualifications: Experience in housing complaints and strong communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
Service Care Solutions Ltd is seeking a Complaints & Resolution Caseworker in London.
Hybrid role with one office day per week that may increase to two, for a temporary 3-month contract, 35 hours per week.
You will manage customer complaints from intake to resolution, conduct investigations, and draft formal Stage 2 responses.
The role requires experience in housing or public sector complaint handling, strong written and verbal communication, attention to detail, and proficiency with CRM systems
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Contact Details:
Service Care Solutions Ltd Recruitment Team
We think you need these skills to ace Housing Complaints Resolution Specialist
Complaint Handling
Investigation Skills
Written Communication
Verbal Communication
Attention to Detail
CRM Systems Proficiency
Customer Service
