At a Glance
- Tasks: Support homeowners and manage enquiries to enhance community living.
- Company: Reputable Housing Association in Islington with a focus on community impact.
- Benefits: Competitive pay, training allowance, daily payroll, and referral bonuses.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your housing expertise.
- Qualifications: Experience in housing roles and strong customer service skills.
The predicted salary is between 48000 - 54000 £ per year.
We are seeking an experienced Housing professional to join a reputable Housing Association in Islington as a Homeownership Officer. This role involves delivering high‑quality leasehold and homeowner support within a busy portfolio, making a real difference to residents and the community.
Key Responsibilities
- Managing homeowner enquiries including covenant breaches, anti‑social behaviour (ASB), and lease‑hold questions
- Coordinating repairs and estate services through liaising with contractors and managing agents
- Processing staircasing, resales, lease extensions, and Right to Acquire applications
- Assisting with service charge calculations and statutory Section 20 consultations
- Welcoming new residents and ensuring a smooth onboarding process
- Monitoring communal areas and neighbourhood standards, ensuring health and safety compliance
- Recording all customer contact accurately on the housing management system
Candidate Profile
- Proven experience in a Homeownership, Leasehold, or Housing Officer role within the housing sector
- Strong knowledge of leasehold management and affordable housing policies
- Experience with housing management systems
- Excellent customer service skills with a proactive and solution‑focused approach
- Ability to work independently, manage time effectively, and prioritise workloads
- Strong communication and stakeholder relationship‑building skills
Benefits & Package
- Competitive pay rate of £24.00 to £26.00 per hour LTD (equivalent to £20.46–£22.17 per hour PAYE, inclusive of holiday pay)
- £250 Training Allowance
- Dedicated Specialist Consultant
- Daily Payroll Runs
- Free Candidate Registrations
- Referral and Loyalty Bonus Schemes
- Sign‑Up Bonus
- Free Compliance Checks
- £250 referral bonus for successfully recommended candidates
How to Apply
Please apply directly or email bethany.wiles@servicecare.org.uk. You can also call 01772208966 and ask for Beth to discuss further.
Homeownership Officer employer: Service Care Solutions Ltd
Join a reputable Housing Association in Islington as a Homeownership Officer, where you will be part of a supportive and dynamic work culture dedicated to making a positive impact on the community. With competitive pay rates, a generous training allowance, and opportunities for professional growth, this role offers a meaningful career path in the housing sector. Enjoy the benefits of daily payroll runs, referral bonuses, and a commitment to employee development in a vibrant urban setting.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Homeownership Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially in areas like leasehold management and customer service.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience with homeowner enquiries and managing repairs effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team.
We think you need these skills to ace Homeownership Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Homeownership Officer role. Highlight your experience in leasehold management and any relevant housing sector roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting homeowners and how you can make a difference in our community. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Customer Service Skills:Since this role involves a lot of interaction with residents, be sure to highlight your customer service experience. Share examples of how you've handled enquiries or resolved issues in the past – we love a proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold management and affordable housing policies. Familiarise yourself with common homeowner enquiries, like covenant breaches and ASB, so you can demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service skills. Think about times when you've gone above and beyond to help residents or resolved conflicts effectively. This will show that you're proactive and solution-focused, which is key for this role.
✨Be Ready to Discuss Your Experience
Expect questions about your previous roles in homeownership or housing. Be ready to discuss specific situations where you managed repairs, coordinated services, or processed applications. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
