At a Glance
- Tasks: Manage complex housing cases from complaint to resolution with a focus on positive outcomes.
- Company: Join a supportive team dedicated to improving housing services.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work collaboratively across various teams.
- Why this job: Make a real difference in residents' lives while developing your case management skills.
- Qualifications: Experience in housing or case management with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 per annum
Contract: 3 months Temporary
Start date: 6 July
Hours: 35 P/W - Hybrid working
Location: Staines-upon-Thames
About the role
You will take ownership of complex and escalated housing cases from initial complaint through to resolution. Working within the Repairs & Maintenance service, you will act as a key point of contact for residents, internal stakeholders, contractors, and partner agencies to ensure effective case progression and positive outcomes. This is a hybrid role requiring strong case management skills, excellent communication, and the ability to manage sensitive and sometimes challenging customer situations with professionalism and empathy.
Key responsibilities
- Manage a caseload of complex and high-risk housing complaints and repair-related cases
- Investigate cases thoroughly from Stage 1 through to Stage 2 resolution
- Ensure responses are compliant with Housing Ombudsman Service requirements and internal policies
- Act as the main point of contact for residents throughout the case lifecycle
- Liaise with internal departments including Repairs, Housing, Compliance, Legal, and Finance
- Work closely with contractors and external agencies to resolve issues effectively
- Identify trends, root causes, and recommend service improvements
- Maintain accurate case records and ensure all documentation is compliant and audit-ready
- Deliver clear, empathetic communication to residents throughout
About you
- Previous experience in housing, property management, complaint handling, or case management
- Strong understanding of housing complaints processes and/or Housing Ombudsman framework
- Excellent communication and interpersonal skills with a customer-first approach
- Ability to manage a busy caseload and prioritise effectively
- Strong analytical skills with attention to detail and problem-solving ability
- Confident working with multiple stakeholders across different teams
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Calm, resilient, and professional when dealing with challenging situations
HHSRS Case Manager employer: Service Care Solutions Ltd
At our organisation, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values employee growth and development. Located in Staines-upon-Thames, our hybrid working model allows for flexibility while you manage complex housing cases, ensuring a healthy work-life balance. With a commitment to professional development and a focus on delivering positive outcomes for residents, we provide a meaningful and rewarding environment for those looking to make a difference in the community.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HHSRS Case Manager
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace HHSRS Case Manager
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Service Care Solutions Ltd
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Service Care Solutions Ltd.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Service Care Solutions Ltd that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
