At a Glance
- Tasks: Provide vital support and guidance to individuals affected by gambling-related harm.
- Company: Reputable organisation dedicated to helping those in need.
- Benefits: Competitive pay, training allowance, daily payroll, and referral bonuses.
- Other info: Flexible shifts, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in health or social care, excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Join Our Team as a Helpline Advisor x6 – London (Contract: 3 Months).
Are you passionate about making a difference in people\'s lives?
Do you have excellent communication skills and a desire to support individuals experiencing gambling-related harm?
We are seeking Helpline Advisors in London to provide vital advice, information, and emotional support through various channels.
This contract role offers an exciting opportunity to work within a reputable organisation dedicated to helping those affected by gambling harms.
Responsibilities
- Deliver confidential, empathetic, and professional support to callers via telephone, live chat, social media, and email.
- Guide individuals towards recovery and signpost them to appropriate external and internal support services.
- Work as part of the Remote Services team, offering accessible, non-judgmental support across multiple digital platforms.
- Conduct risk assessments, deliver brief interventions, and respond to callers in crisis with care and sensitivity.
- Moderate forums and chatrooms, providing peer support and creating a safe environment for service users.
- Adhere to safeguarding, GDPR, and confidentiality policies while maintaining high standards of practice in a fast-paced environment.
- Document interactions accurately, ensuring GDPR compliance.
- Contribute to the continuous development of the Helpline and related support services.
- Candidate Requirements
- Professional qualification in Health, Social Care, Psychology, or related field (e. g., NVQ Level 3, Diploma in Mental Health Nursing).
- Demonstrable experience working with vulnerable individuals experiencing addiction or complex needs.
- Excellent verbal and written communication skills.
- Strong IT skills, including CRM systems and digital platforms.
- Ability to respond positively to feedback and thrive within a team environment.
- Non-judgmental attitude with a genuine interest in gambling addiction and recovery.
- Flexibility to work across shifts, including evenings and weekends (rotas within your team).
- Lived experience of gambling harm is welcomed and supported.
Benefits – Helpline Advisor x6
- Competitive pay rate; salary details will be discussed at interview
- £250 Training Allowance
- Dedicated Specialist Consultant throughout the contract
- Access to daily payroll runs
- Free candidate registration process
- Referral and Loyalty Bonus schemes
- Sign-up Bonus to support your onboarding
- Free compliance and safeguarding checks
- Opportunity to contribute to a meaningful cause in a highly valuable field
- #J-18808-Ljbffr
Contact Details:
Service Care Solutions Ltd Recruitment Team
We think you need these skills to ace Helpline Advisor x6 - London
Excellent Communication Skills
Empathy
Confidentiality
Risk Assessment
Crisis Management
Moderation Skills
Knowledge of GDPR
