At a Glance
- Tasks: Lead strategic direction for rent, service charges, and income collection in a diverse housing portfolio.
- Company: Progressive housing provider focused on values and community impact.
- Benefits: Competitive salary, permanent position, hybrid working, and long-term career progression.
- Other info: Join a dynamic team committed to accountability and customer-focused outcomes.
- Why this job: Shape strategy and drive innovation in a forward-thinking organisation.
- Qualifications: Extensive experience in service charges and strong leadership skills required.
The predicted salary is between 65000 - 65000 £ per year.
An exciting opportunity has arisen with a forward‐thinking and values‐driven housing provider for a Head of Service Charges, Rent & Income. This senior leadership role is responsible for shaping and delivering strategic direction across income, rent setting, and service charge functions. Reporting into the Director of Tenant Services, the incumbent will lead the organisation's approach to service charges, rent application, and income collection across a large and diverse housing portfolio of over 7,000 homes.
Responsibilities
- Provide strategic leadership across rent, service charges, and income collection
- Oversee policy development, compliance, and regulatory alignment
- Lead on income maximisation and arrears reduction strategies
- Drive continuous improvement, system enhancements, and service transformation
- Manage and develop high‐performing teams, fostering a culture of accountability and innovation
- Act as a key representative at regional and national forums
About You
- Extensive experience in service charges, rent, and income management
- Strong knowledge of housing legislation and regulatory frameworks
- Proven leadership experience with the ability to influence at a strategic level
- A track record of delivering financial performance and customer‐focused outcomes
- Excellent stakeholder management and communication skills
What's on Offer
- Competitive salary of £65,000
- Permanent position offering long‐term career progression
- Hybrid working to support work‐life balance
- Opportunity to shape strategy within a progressive housing organisation
Apply / Contact: For more information or to apply, please contact George Westhead at george.westhead@servicecare.org.uk or 01772 208966.
Head of Service Charges, Rent & Income employer: Service Care Solutions Ltd
Join a forward-thinking and values-driven housing provider in Norfolk, where you will have the opportunity to lead strategic initiatives in service charges, rent, and income management. With a competitive salary of £65,000 and a commitment to hybrid working, we foster a culture of innovation and accountability, ensuring long-term career progression and personal growth within a supportive environment. Be part of a team that is dedicated to making a meaningful impact across a diverse portfolio of over 7,000 homes.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Charges, Rent & Income
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in service charges and income management. Attend industry events or webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. We want you to show how your experience aligns with their mission, especially in areas like income maximisation and service transformation.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We streamline the process and ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Head of Service Charges, Rent & Income
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service Charges, Rent & Income. Highlight your experience in service charges and income management, and don’t forget to showcase your leadership skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements that demonstrate your ability to drive financial performance and customer-focused outcomes.
Showcase Your Knowledge:We want to see your understanding of housing legislation and regulatory frameworks. Include examples of how you've navigated these in your previous roles to show us you know your stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Numbers
As a Head of Service Charges, Rent & Income, you'll need to demonstrate your understanding of financial performance. Brush up on key metrics related to income maximisation and arrears reduction strategies. Be ready to discuss how you've successfully managed these in the past.
✨Understand Housing Legislation
Make sure you're well-versed in housing legislation and regulatory frameworks. This knowledge is crucial for the role. Prepare examples of how you've navigated compliance issues or implemented policies that align with regulations in previous positions.
✨Showcase Leadership Skills
This role requires strong leadership capabilities. Think about times when you've led high-performing teams or driven service transformation. Be prepared to share specific examples that highlight your ability to influence and inspire others.
✨Engage with Stakeholders
Excellent stakeholder management is key for this position. Prepare to discuss how you've effectively communicated and collaborated with various stakeholders in the past. Highlight any experiences where you’ve represented your organisation at forums or meetings.
