At a Glance
- Tasks: Schedule and coordinate trade operatives' workloads for efficient maintenance delivery.
- Company: Join a dynamic Property Services team in Havant.
- Benefits: Gain valuable experience in a fast-paced environment with ongoing opportunities.
- Other info: Perfect for those looking to develop their career in property maintenance.
- Why this job: Make a real impact by ensuring excellent customer service and efficient operations.
- Qualifications: Experience in scheduling or administration, strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is looking for a Trade Scheduler to join a busy Property Services team. This is an excellent opportunity for someone with strong scheduling, customer service and administrative experience to play a key role in ensuring maintenance works are delivered efficiently and within agreed service standards.
As a Trade Scheduler, you will be responsible for planning and coordinating the workload of trade operatives, ensuring appointments are scheduled effectively and completed within target timescales. You will act as a key point of contact for customers and operatives, helping to maximise productivity, minimise downtime and deliver an excellent customer experience.
Key responsibilities:- Schedule and manage operatives' diaries, ensuring appointments are attended as planned.
- Liaise with customers and operatives to arrange and reschedule appointments where necessary.
- Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs.
- Prioritise emergency and urgent works in line with service requirements.
- Allocate work to the most appropriate trade operative to maximise first-time fix rates.
- Ensure operatives have the necessary materials and information to complete works efficiently.
- Plan appointments to minimise travel time and maximise productivity.
- Work closely with supervisors, managers and operational teams to achieve performance targets.
- Monitor job completion quality and punctuality, escalating performance concerns where required.
- Maintain accurate records and update the contract management system in a timely manner.
- Process subcontractor completion reports and manage future appointment scheduling.
- Previous experience in a scheduling, planning, workforce coordination or repairs administration role.
- Experience working within social housing, property maintenance, facilities management or a similar environment is highly desirable.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent customer service and communication skills.
- Good attention to detail and accurate data entry skills.
- Proficient in Microsoft Office, including Word and Excel.
- Ability to work effectively both independently and as part of a team.
- Comfortable working in a fast-paced environment and meeting performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
Trades Scheduler in Havant employer: Service Care Solutions Ltd
Join our dynamic Property Services team in Havant as a Trades Scheduler, where you will play a vital role in ensuring efficient maintenance operations. We pride ourselves on fostering a supportive work culture that values employee growth and development, offering opportunities for training and advancement within the organisation. With a focus on delivering exceptional customer service and a commitment to teamwork, we provide a rewarding environment for those looking to make a meaningful impact in their community.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trades Scheduler in Havant
✨Tip Number 1
Network like a pro! Reach out to people in the property services industry, especially those who work in scheduling or maintenance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to discuss your scheduling experience and how you've tackled challenges in previous roles.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website, express your interest, and highlight how your skills align with their needs.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Trades Scheduler in Havant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your scheduling and customer service experience. We want to see how your skills match the role of a Trades Scheduler, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Property Services team. Be sure to mention your organisational skills and any experience in property maintenance or social housing.
Show Off Your Attention to Detail:As a Trades Scheduler, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling and planning skills. Be ready to discuss specific tools or methods you've used in the past to manage workloads and appointments effectively. This will show that you understand the role and can hit the ground running.
✨Customer Service is Key
Since you'll be a key point of contact for customers, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or complaints, as this will demonstrate your ability to maintain a positive customer experience.
✨Show Off Your Organisational Skills
Be prepared to talk about how you manage multiple priorities and keep everything organised. You might want to bring up specific instances where your attention to detail made a difference in your previous roles, especially in fast-paced environments.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their approach to property services and customer satisfaction will help you tailor your answers and show that you're genuinely interested in the role and the organisation.
