At a Glance
- Tasks: Manage complex Annual Review cases and ensure high-quality outcomes.
- Company: Join a supportive team dedicated to making a difference in education.
- Benefits: Competitive daily rate, fully remote work, and flexible hours.
- Other info: Opportunity for professional growth in a dynamic and rewarding environment.
- Why this job: Make a real impact on children's education while working from anywhere.
- Qualifications: Experience in SEND casework and strong stakeholder management skills.
The predicted salary is between 57000 - 60000 £ per year.
Complex Case Officers (Annual Reviews) £290 per day (Umbrella) – Fully Remote, Monday–Thursday 08:45–17:00 | Friday 08:45–16:00
Purpose of the Role
To manage complex or escalated Annual Review cases where outcomes are disputed, unclear, or require significant amendments to EHCPs.
Key Responsibilities
- Take ownership of complex Annual Review cases, including:
- Parental or setting disputes
- Requests for specialist or out-of-county placements
- Significant EHCP provision changes
- Manage cases from review decision through to amended or final EHCP plans
- Prepare and present complex Annual Review outcomes to panel (RCP)
- Justify funding uplifts, specialist placements, and provision changes
- Work closely with parents/carers, schools, SENCOs, providers, and professionals
- Manage expectations and work proactively to reduce escalation to tribunal
- Ensure high-quality casework and accurate documentation throughout
About You
You will ideally have strong experience within SEND casework, particularly managing complex or disputed EHCP Annual Reviews, and be confident working with multiple stakeholders in challenging situations.
If you’re interested or would like more information, please get in touch.
Contact Details:
Service Care Solutions Ltd Recruitment Team
We think you need these skills to ace Annual Review Complex Case Officer in England
Complex Case Management
Annual Review Expertise
EHCP Knowledge
Stakeholder Engagement
Dispute Resolution
Documentation Accuracy
Presentation Skills
