At a Glance
- Tasks: Help people find homes and prevent homelessness in a supportive environment.
- Company: Join a dedicated team making a real difference in the community.
- Benefits: Competitive pay, hybrid working, and valuable experience in housing services.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a positive impact on people's lives while developing your skills.
- Qualifications: Experience in housing options or homelessness casework is essential.
The predicted salary is between 21.54 - 21.54 £ per hour.
- Working Pattern: Full-time, Monday to Friday
- Working Style: Hybrid
Service Care Solutions are recruiting for a Housing Options Officer to join a busy Strategic Housing team in Medway.
You will provide frontline housing advice, homelessness prevention and statutory homelessness casework, supporting residents to secure suitable and sustainable housing solutions.
Key responsibilities
- Delivering housing options advice to customers at risk of, or experiencing, homelessness.
- Completing homelessness assessments in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017.
- Producing and monitoring Personal Housing Plans, taking reasonable steps to prevent and relieve homelessness.
- Managing a complex caseload, including carrying out investigations and making recommendations on the duties owed.
- Preparing clear, legally robust Section 184 decision letters within required timescales.
- Supporting customers to access social housing, private rented accommodation, supported housing and other appropriate housing options.
- Completing affordability, welfare benefit and basic financial assessments, alongside referrals for debt, benefits and specialist support.
- Working closely with landlords, Registered Providers, Social Care, health professionals and voluntary agencies to achieve positive outcomes.
- Supporting households in temporary accommodation and helping to minimise length of stay through effective move-on work.
- Maintaining accurate case records and documentation, ensuring GDPR compliance and accurate HCLIC reporting.
- Responding appropriately to safeguarding concerns, domestic abuse and other vulnerabilities.
Essential requirements
- Proven experience within homelessness prevention, housing options or statutory homelessness casework.
- Strong working knowledge of Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017 and relevant homelessness guidance.
- Experience completing housing needs and affordability assessments, Personal Housing Plans and homelessness decisions.
- Confident communicating with vulnerable customers in difficult or stressful circumstances.
- Excellent case management, written communication and partnership-working skills.
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Housing Options Officer in East Kilbride employer: Service Care Solutions Ltd
Service Care Solutions Ltd is an excellent employer, offering a supportive work culture that values collaboration and professional growth. With the opportunity to engage in diverse legal matters within the public sector, employees benefit from hybrid working arrangements and weekly pay, making it an ideal environment for those seeking meaningful and rewarding employment in Devon.
Contact Details:
Service Care Solutions Ltd Recruitment Team
