At a Glance
- Tasks: Investigate and resolve customer complaints in a supportive team environment.
- Company: Leading housing organisation focused on customer satisfaction.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to continuous service improvement.
- Why this job: Make a real difference in residents' lives while enhancing your problem-solving skills.
- Qualifications: Experience in complaint resolution or leasehold management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We're currently recruiting for a Leasehold Customer Resolution Officer to join a leading housing organisation on an initial 6‑month temporary contract. This is a fantastic opportunity for an experienced housing professional with a background in complaints or leasehold management. While experience across both areas would be advantageous, we're keen to hear from candidates with a strong background in either discipline. Working within a customer‑focused team, you'll investigate complex resident concerns, work collaboratively with internal teams and contractors, and help deliver fair, timely resolutions while driving continuous service improvement.
Key Responsibilities:
- Support the investigation and resolution of customer complaints.
- Engage with residents to understand the history, impact and root cause of reported issues.
- Liaise with operational teams, contractors and stakeholders to gather evidence and coordinate investigations.
- Monitor actions arising from complaints, ensuring agreed timescales are met.
- Analyse complaint trends, identify recurring issues and contribute to service improvement initiatives.
- Produce clear reports and investigation findings to support complaint responses.
- Build effective working relationships across the organisation to deliver positive customer outcomes.
- Ensure complaint handling activities comply with housing regulations, company procedures and service standards.
Candidate Profile:
- Experience supporting complaint investigations or customer resolutions within housing or another regulated environment, or experience in leasehold or property management with a strong customer focus.
- Excellent investigation and problem‑solving skills.
- Ability to identify root causes and recommend service improvements.
- Strong written and verbal communication skills.
- Experience working collaboratively with internal teams and external stakeholders.
Leasehold Customer Resolution Officer in Ealing employer: Service Care Solutions Ltd
As a Tribunal & Mediation Officer with our local authority, you will be part of a dedicated team committed to making a meaningful impact in the lives of children with special educational needs and disabilities. Our hybrid working model offers flexibility, allowing you to balance remote work with occasional office attendance in the vibrant South East, while our supportive work culture fosters professional growth and collaboration with various stakeholders. Join us to contribute to vital casework and dispute resolution, all while enjoying competitive remuneration and the opportunity to enhance your expertise in SEND legislation.
Contact Details:
Service Care Solutions Ltd Recruitment Team
