At a Glance
- Tasks: Handle customer queries via calls, emails, and texts in a fast-paced contact centre.
- Company: Join a dynamic team focused on improving customer support and data quality.
- Benefits: Gain valuable experience in customer service with potential for career growth.
- Other info: Office-based role with interviews starting soon; perfect for those seeking a temporary position.
- Why this job: Make a real difference by supporting vulnerable customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Location: Solihull B37 – Office Based
Contract: Temporary (Approx. 4 Months)
Hours: 37 hours per week
Start Date: Early May 2026
About the Role
We are currently recruiting for multiple Customer Service Advisors to join a busy and fast-paced contact centre environment. This role forms part of a key customer initiative focused on improving data quality and ensuring vulnerable customers receive the appropriate support. This is an excellent opportunity for candidates with strong customer service experience who are confident managing high volumes of contact while delivering a consistently high standard of service.
Responsibilities
- Handle inbound and outbound customer contact via calls, emails, texts, and voicemails
- Conduct high volumes of outbound calls to gather and verify customer information, including vulnerabilities and household details, handling sensitive conversations with empathy while accurately updating systems to improve the quality and completeness of customer data
- Resolve customer queries at the first point of contact wherever possible
- Accurately update internal systems and maintain clear, consistent customer records
- Work to targets and service standards within a high-volume environment
- Collaborate with colleagues to improve service delivery and overall team performance
- Ensure compliance with data protection regulations and organisational policies
Requirements
- Proven experience in a customer service role (contact centre experience preferred)
- Confident handling high volumes of calls, including outbound campaigns
- Strong communication and interpersonal skills
- Ability to manage workload and meet deadlines in a fast-paced environment
- High attention to detail, particularly when updating systems and handling data
- Comfortable managing sensitive conversations with empathy and professionalism
- IT literate, with experience using databases and Microsoft Office
- Knowledge of housing services is desirable but not essential
Interviews taking place week commencing 20th April 2026. This is a fully office-based role for the duration of the assignment.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
Customer Service Advisor employer: Service Care Solutions Ltd
Join our dynamic team in Solihull as a Customer Service Advisor, where you'll be part of a vital initiative aimed at enhancing customer support for vulnerable individuals. We pride ourselves on fostering a collaborative work culture that values empathy and professionalism, offering you the chance to grow your skills in a fast-paced environment while making a meaningful impact. With a focus on employee development and a commitment to high service standards, this temporary role provides an excellent opportunity to contribute to our mission while enjoying the benefits of working in a supportive office setting.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities. Think about times when you handled difficult situations or went above and beyond for a customer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in contact centres. We want to see how you've handled high volumes of calls and resolved queries efficiently.
Showcase Your Skills:In your application, emphasise your strong communication and interpersonal skills. We’re looking for candidates who can manage sensitive conversations with empathy, so don’t shy away from sharing relevant examples.
Be Detail-Oriented:Since accuracy is key in this role, ensure your application is free from errors. Highlight your attention to detail, especially when it comes to updating systems and handling data.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you into the process quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples where you resolved issues or improved customer satisfaction.
✨Demonstrate Empathy
Since this role involves handling sensitive conversations, practice showing empathy in your responses. Prepare to share instances where you’ve had to manage vulnerable customers, highlighting your ability to listen and respond with care.
✨Familiarise Yourself with Data Protection
Understanding data protection regulations is crucial for this role. Make sure you can explain why these regulations matter and how you would ensure compliance while handling customer information. This shows you take the responsibility seriously.
✨Prepare for High-Volume Scenarios
Given the fast-paced environment, think about how you manage high volumes of calls and tasks. Be ready to discuss your strategies for staying organised and meeting targets without compromising service quality. This will demonstrate your ability to thrive under pressure.
