At a Glance
- Tasks: Resolve customer complaints and ensure outstanding service in a supportive team.
- Company: Join a dynamic housing provider focused on customer satisfaction.
- Benefits: Earn £18.65 per hour, enjoy hybrid work, and receive training allowances.
- Other info: Immediate start with opportunities for career growth and support.
- Why this job: Make a real difference in customer experiences while gaining valuable skills.
- Qualifications: Experience in housing and complaint management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a Customer Resolution Specialist on a 2-week contract basis in Accrington! We are currently seeking a dedicated professional with a background in housing and complaint management.
About the Customer Resolution Specialist Role:
- Handle all stages of customer complaints, ensuring they are managed efficiently and professionally.
- Work closely with internal departments and external stakeholders to deliver outstanding service and positive outcomes for residents.
- Initial full-time office-based training period, followed by a hybrid work setup, offering flexibility and work-life balance.
Key Responsibilities:
- Manage and investigate Stage 1 and Stage 2 complaints from receipt to resolution.
- Deliver high standards of customer service in all interactions.
- Liaise with internal and external stakeholders to resolve complaints swiftly.
- Maintain accurate records with clear, professional written responses.
- Handle complaints within agreed timescales, adhering to policies and procedures.
- Identify recurring issues and contribute to service improvement initiatives.
- Provide empathetic, professional, and consistent support throughout the complaint process.
Candidate Requirements:
- Housing sector experience is essential, particularly with complaints handling.
- Proven experience managing Stage 1 and Stage 2 complaints within a housing provider environment.
- Excellent communication and customer service skills.
- Strong written communication and attention to detail.
- Ability to prioritize effectively and manage a busy workload.
- IT proficient, with experience using case management systems.
What We Offer:
- 2-week contractual role with an immediate start.
- Pay rate of £18.65 per hour (Umbrella Ltd).
- Full-time hours – 35 hours per week, Monday to Friday.
- No weekend work required.
- Hybrid working options post-training.
- £250 Training Allowance and various bonus schemes.
- Dedicated Specialist Consultant support.
- Access to daily payroll runs, free candidate registration, and free compliance checks.
- Opportunities to work with thousands of clients nationwide and make a real difference to customer experience.
Customer Resolution Specilaist employer: Service Care Solutions Ltd
Join a dynamic team as a Customer Resolution Specialist in Accrington, where you will thrive in a supportive work culture that values your expertise in housing and complaint management. Enjoy the benefits of a flexible hybrid working model post-training, competitive pay, and opportunities for professional growth while making a meaningful impact on customer experiences in the housing sector.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolution Specilaist
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer resolution roles and practice your responses. We want you to feel confident and ready to showcase your skills in handling complaints effectively.
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Resolution Specilaist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing and complaint management. We want to see how your skills align with the Customer Resolution Specialist role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role requires excellent written communication, ensure your application is clear and professional. Use concise language and check for any typos or grammatical errors. We love attention to detail, so make every word count!
Highlight Your Problem-Solving Abilities:In your application, share specific examples of how you've successfully resolved customer complaints in the past. We’re looking for candidates who can demonstrate their ability to manage complaints effectively, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you started on this exciting opportunity as a Customer Resolution Specialist!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing sector and complaint management. Familiarise yourself with common issues faced in this area, as well as the policies and procedures relevant to handling complaints. This will show that you're not just a good communicator but also someone who understands the industry.
✨Showcase Your Empathy
As a Customer Resolution Specialist, empathy is key. Prepare examples from your past experiences where you've successfully resolved complaints by understanding the customer's perspective. This will demonstrate your ability to provide professional and empathetic support throughout the complaint process.
✨Practice Your Communication Skills
Since strong written and verbal communication skills are essential for this role, practice articulating your thoughts clearly. You might want to rehearse responses to common interview questions or even conduct mock interviews with a friend. This will help you feel more confident and articulate during the actual interview.
✨Be Ready to Discuss Improvements
Think about any recurring issues you've encountered in previous roles and how you contributed to service improvement initiatives. Be prepared to discuss these during the interview, as it shows that you're proactive and committed to enhancing customer experience, which is crucial for this position.
