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- Tasks: Handle emergency and non-emergency calls, providing vital support to the community.
- Company: Join North Wales Police, dedicated to keeping the region safe 24/7.
- Benefits: Enjoy structured work-life balance, career growth, and specialist training opportunities.
- Why this job: Make a real difference in your community while working in a supportive environment.
- Qualifications: NVQ Level 3 or equivalent, typing speed of 25-30 wpm, and strong communication skills required.
- Other info: Full-time role with a 4 on/4 off shift pattern; comprehensive training provided.
The predicted salary is between 30000 - 42000 £ per year.
Communications Operator – Force Control Room Location: St Asaph
Contract: Full-Time, Permanent
Shifts: 4 on / 4 off rotating pattern (days and nights)
Next Start Dates:
- 15th September 2025 (no annual leave during initial 6-week training)
- 9th March 2026 (no annual leave during initial 6-week training)
Welsh Language Requirement: Level 4
CVF Level: 1
Join the Team That Keeps North Wales Safe – 24/7 North Wales Police’s Force Control Room in St Asaph is the hub of frontline response. Our Communications Operators are responsible for handling emergency 999 and non-emergency 101 calls and dispatching officers across the region—providing a critical lifeline to the public every day of the year.
This is a role where every call matters and every action could make a life-saving difference.
What You’ll Be Doing:
- Initial Investigation: Gather key information from callers to assess risk, identify opportunities for evidence gathering and advise on crime prevention.
- Multi-Agency Collaboration: Liaise with emergency services and partners to coordinate police support when needed.
- Public Advice & Support: Resolve non-emergency queries, offer guidance, or direct individuals to more appropriate services.
- Intelligence Gathering: Log critical community intelligence to inform future policing operations.
- Professional Service Delivery: Maintain high standards of service, even under pressure or in rapid succession of calls.
Shift Pattern:
- Core pattern: 4 on, 4 off (2 days followed by 2 nights)
- Hours: 10–12 hour shifts
- Pre-planned rota:
- 32 weeks in advance (full-time)
- 64 weeks in advance (part-time)
Example:
Day
1 7am – 7pm
2 7am – 7pm
3 7pm – 7am
4 7pm – 7am
5–8 Rest Days
Training: A comprehensive 6-week training programme (Mon–Fri) will take place at St Asaph or HQ Colwyn Bay. No annual leave can be taken during this period.
What You’ll Need:
- NVQ Level 3 (or equivalent) in Communications, Business, or Customer Service—or relevant work experience
- Typing speed of 25–30 words per minute
- Strong verbal and written communication
- IT proficiency and data input experience
- Problem-solving ability and calmness under pressure
- Good local knowledge of North Wales
- Welsh Language: Level 4 minimum (visit our Welsh Language Resources page to check your level)
Why Join North Wales Police?
- Play a pivotal role in protecting your community
- Join a 24/7 professional support network
- Opportunities for career growth and specialist training
- Structured work-life balance with advanced shift planning
Apply Now For more information or to express your interest, contact Lewis Ashcroft at:
lewis.ashcroft@servicecare.org.uk
01772 208962 #J-18808-Ljbffr
Communications Operator (Welsh Speaking) employer: Service Care Solutions Ltd
Contact Detail:
Service Care Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Operator (Welsh Speaking)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Communications Operator. Understanding the nuances of handling emergency calls and liaising with various agencies will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your Welsh language skills, especially if you're not using them regularly. Practising common phrases and emergency terminology can give you an edge in demonstrating your fluency during the interview process.
✨Tip Number 3
Network with current or former Communications Operators to gain insights into the role. They can provide valuable tips on what to expect and how to excel in the position, which can be beneficial for your application.
✨Tip Number 4
Prepare for situational questions that may arise during interviews. Think about how you would handle high-pressure scenarios or difficult callers, as this will showcase your problem-solving abilities and calmness under pressure.
We think you need these skills to ace Communications Operator (Welsh Speaking)
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Communications Operator. Highlight your ability to handle emergency calls, collaborate with agencies, and maintain professionalism under pressure in your application.
Showcase Your Welsh Proficiency: Since this role requires a minimum Level 4 proficiency in Welsh, make sure to emphasise your language skills. Include any relevant qualifications or experiences that demonstrate your fluency.
Tailor Your CV: Craft your CV to reflect the specific skills and experiences that align with the job description. Focus on your communication skills, problem-solving abilities, and any relevant work experience in customer service or communications.
Prepare a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Be sure to mention your local knowledge of North Wales and your commitment to community safety.
How to prepare for a job interview at Service Care Solutions Ltd
✨Brush Up on Your Welsh
Since this role requires a Level 4 proficiency in Welsh, make sure to practice your language skills. Be prepared to demonstrate your ability to communicate effectively in Welsh during the interview, as it will be crucial for handling calls.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Communications Operator. Understand the importance of gathering information, multi-agency collaboration, and maintaining high service standards under pressure. This knowledge will help you answer questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or handled stressful situations. Highlighting your calmness under pressure will demonstrate that you're well-suited for this fast-paced environment.
✨Understand the Shift Patterns
Be aware of the shift patterns and training requirements for the role. Showing that you understand the commitment involved, including the 6-week training period without annual leave, will reflect your dedication and readiness for the job.