At a Glance
- Tasks: Support the Lettings Team with admin and customer-focused duties in a fast-paced environment.
- Company: Join a dynamic housing team in Coventry, making a difference in social housing.
- Benefits: Competitive pay, full-time hours, and a supportive work culture.
- Other info: Perfect for proactive individuals looking to grow in a rewarding sector.
- Why this job: Gain valuable experience in lettings and tenancy management while helping your community.
- Qualifications: Experience in housing or property services, strong admin skills, and excellent communication.
The predicted salary is between 32000 - 35000 £ per year.
We are currently recruiting for a Lettings Service Assistant to join a busy and fast‑paced housing team on an initial 6‑month contract basis. This is an excellent opportunity for someone with strong administration and customer service experience within social housing or property services who is looking to develop their experience within lettings and tenancy management. The successful candidate will support the Lettings Team with a wide range of administrative, operational and customer‑focused duties to ensure properties are let efficiently and services are delivered to a high standard.
Key Responsibilities
- Providing day‑to‑day administrative support to the Lettings team.
- Responding to customer enquiries professionally and efficiently.
- Supporting tenancy administration including council tax notifications and utility management.
- Advertising available properties across relevant platforms.
- Processing referrals and supporting allocations activity.
- Reviewing Homeswapper applications and affordable rent assessments.
- Managing communal keys and fobs.
- Completing local authority and CORE returns.
- Maintaining accurate records, spreadsheets and housing data.
- Supporting compliance with safeguarding, equality and health & safety policies.
Requirements
- Previous experience within social housing, lettings, housing administration or property services.
- Strong organisational and administrative skills.
- Excellent communication and customer service ability.
- Confident using IT systems and maintaining accurate records.
- Ability to manage workloads and prioritise tasks effectively.
- Knowledge of housing processes, allocations or tenancy management would be advantageous.
- NVQ Level 3 or equivalent desirable.
This role offers a varied workload within a supportive housing environment and would suit someone proactive, organised and customer focused.
Lettings Services Assistant in Bickenhill employer: Service Care Solutions Ltd
Join our dynamic team in Coventry as a Lettings Services Assistant, where you will thrive in a supportive and fast-paced environment dedicated to delivering high-quality housing services. We prioritise employee growth through ongoing training and development opportunities, ensuring you can enhance your skills in lettings and tenancy management while making a meaningful impact in the community. With a strong emphasis on teamwork and customer service, we offer a rewarding workplace that values your contributions and fosters a culture of collaboration.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Services Assistant in Bickenhill
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about the role or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to lettings and customer service. We recommend using the STAR method to structure your answers – it’s a great way to showcase your experience!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Lettings Services Assistant in Bickenhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in social housing or property services. We want to see how your skills match the Lettings Services Assistant role, so don’t be shy about showcasing your admin and customer service chops!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about lettings and how your previous roles have prepared you for this position. We love seeing enthusiasm and a personal touch!
Show Off Your IT Skills:Since the role involves managing records and using IT systems, make sure to mention any relevant software or tools you’re familiar with. We appreciate candidates who can hit the ground running with tech!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and lettings processes. Familiarise yourself with the key responsibilities listed in the job description, like tenancy administration and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Skills
Prepare examples from your past experiences that highlight your strong organisational and administrative skills. Think about times when you've successfully managed workloads or prioritised tasks effectively. This will demonstrate to the interviewers that you have what it takes to thrive in a busy environment.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions related to customer service and teamwork. Practising your responses will help you feel more at ease during the actual interview and allow you to articulate your thoughts clearly.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the challenges they face, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the position.
