At a Glance
- Tasks: Support vulnerable tenants and help them maintain successful tenancies through proactive interventions.
- Company: Respected Housing Association in Leyland with a commitment to community support.
- Benefits: Competitive pay, full-time hours, and the chance to make a real difference.
- Other info: Opportunity for personal growth while making a positive impact in the community.
- Why this job: Join a mission-driven team and empower individuals to thrive in their homes.
- Qualifications: Experience in housing support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
A respected Housing Association in Leyland is recruiting an experienced Tenancy Sustainment Officer to support vulnerable tenants and sustain successful tenancies through proactive support, tenancy interventions, and partnership working with external agencies. This is a full-time, temporary role for a 6‑month contract.
Responsibilities
- Complete pre‑tenancy affordability and sustainability assessments.
- Manage a caseload of tenants requiring tenancy sustainment support.
- Develop, monitor, and review tailored support plans.
- Provide one‑to‑one, telephone, and crisis support for vulnerable tenants with complex needs.
- Work closely with internal departments and external agencies, including DWP, social services, and voluntary organisations.
- Identify safeguarding concerns and appropriately escalates issues.
- Assist tenants with welfare benefit claims, budgeting, and income maximisation.
- Promote arrears prevention and support tenancy sustainment initiatives.
- Maintain accurate case records and monitor support outcomes.
- Encourage customer engagement to reduce tenancy failures and abandonments.
The Candidate
- Previous experience in a tenancy sustainment, housing support, homelessness, or tenancy management setting, supporting vulnerable individuals with complex needs.
- Experience working within social housing, supported housing, or tenancy support services.
- Knowledge of welfare benefits, income maximisation, and financial inclusion support.
- Understanding of safeguarding procedures and risk assessment processes.
- Experience partnering with statutory and voluntary sector agencies.
- Strong communication, organisational, and case management skills.
- Ability to work independently and manage a varied caseload effectively.
- A full UK driving licence and access to a vehicle for business use.
The Contract
- Working Hours: Full Time – 37 hours per week.
- Length of Contract: 3‑month contract.
- Rate: £19.62 per hour (LTD company rate). PAYE equivalent is £16.73 per hour, inclusive of holiday pay.
Tenancy Sustainment Officer in Banks employer: Service Care Solutions Ltd
Join a respected Housing Association in Leyland, where we prioritise the well-being of our tenants and foster a supportive work environment. As a Tenancy Sustainment Officer, you will benefit from a collaborative culture that values your expertise and offers opportunities for professional growth while making a meaningful impact in the community. Enjoy competitive pay, comprehensive training, and the chance to work alongside dedicated professionals committed to enhancing the lives of vulnerable individuals.
Contact Details:
Service Care Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer in Banks
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Sustainment Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your interview game on point! Research common questions for tenancy sustainment roles and practice your responses. We want you to showcase your experience with vulnerable tenants and your knowledge of welfare benefits confidently.
✨Tip Number 3
Showcase your skills through real-life examples! When you get the chance to chat with potential employers, share specific instances where you've successfully supported tenants or collaborated with external agencies. This will make you stand out!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Tenancy Sustainment Officer in Banks
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in tenancy sustainment and working with vulnerable individuals. We want to see how your skills match the role, so don’t hold back!
Showcase Your Experience:When detailing your previous roles, focus on specific examples where you’ve successfully supported tenants or managed complex cases. We love seeing real-life stories that demonstrate your impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy sustainment and the specific challenges faced by vulnerable tenants. Familiarise yourself with welfare benefits, budgeting, and safeguarding procedures. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing support or similar roles. Have specific examples ready that highlight your ability to manage a caseload, develop support plans, and work with external agencies. This will help demonstrate your capability to handle the responsibilities of the position.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide relevant answers but also show your communication skills. If you’re unsure about a question, don’t hesitate to ask for clarification – it’s better to get it right than to guess.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare some thoughtful questions about the organisation's approach to tenancy sustainment and how they collaborate with external agencies. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
