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- Tasks: Manage rent accounts and support tenants in Camden while maximising income recovery.
- Company: Join a dedicated team focused on proactive rent collection and tenant support.
- Benefits: Enjoy a competitive pay rate and the opportunity for temporary work with potential extensions.
- Why this job: Make a real impact in the community while developing your customer service and legal skills.
- Qualifications: Previous experience in rent arrears management and strong understanding of housing legislation required.
- Other info: This is a temporary role with a pay rate of £24.00 per hour LTD.
The predicted salary is between 42500 - 60000 £ per year.
We are searching for a Rent Services Officer to join a team based in Camden to play a key role in delivering a proactive, customer-focused rent collection service that supports tenants while maximising income recovery.
THE ROLE
- Manage rent accounts and arrears recovery across Camden’s housing stock.
- Take a proactive approach to income collection, ensuring compliance with legal frameworks while providing essential support to tenants.
- Manage a designated patch of residential and non-residential rent accounts to maximise collection and minimise arrears.
- Ensure compliance with pre-court action protocol and take appropriate legal action when required.
- Provide advice and support to tenants, signposting to welfare services and support agencies where necessary.
- Handle customer enquiries relating to rent payments and arrears, identifying opportunities for early intervention.
- Process payments over the phone and maintain accurate records using Northgate and other office systems.
- Collaborate with housing management, welfare benefits teams, and legal services to ensure a joined-up approach.
- Analyse data to assess the best action for meeting collection targets while balancing the needs of tenants.
THE CANDIDATE
- Previous experience in a similar role, managing rent arrears within a housing or local authority setting.
- Strong understanding of housing legislation and income recovery procedures.
- Experience managing rent arrears cases and ensuring compliance with pre-court action protocols.
- Knowledge of welfare benefits and their impact on rent collection.
- Strong customer service skills, with the ability to handle difficult conversations professionally.
- Excellent IT proficiency, including experience using Northgate and office software packages.
- Ability to work under pressure, meet deadlines, and achieve key performance indicators.
THE CONTRACT
Temporary – 3 months ongoing. The pay rate for the role is £24.00 per hour LTD company rate. The PAYE equivalent is £20.46 per hour, inclusive of holiday.
HOW TO APPLY
If you’re interested in this position, please apply directly or email .uk or call to discuss the role in more detail!
Rent Service Officer employer: Service Care Solutions - Housing
Contact Detail:
Service Care Solutions - Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Service Officer
✨Tip Number 1
Familiarise yourself with Camden's housing policies and the legal frameworks surrounding rent collection. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in rent services. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle difficult conversations with tenants regarding arrears. Showcasing your customer service skills in these scenarios can set you apart.
✨Tip Number 4
Research the software tools mentioned in the job description, like Northgate. Familiarity with these systems can give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Rent Service Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Rent Services Officer. Familiarise yourself with the key tasks such as managing rent accounts, compliance with legal frameworks, and providing tenant support.
Tailor Your CV: Highlight your relevant experience in managing rent arrears and your understanding of housing legislation. Make sure to include specific examples that demonstrate your customer service skills and ability to handle difficult conversations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your proactive approach to income collection. Mention any experience you have with welfare benefits and how it relates to rent collection.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is clear and professional, as attention to detail is crucial in this role.
How to prepare for a job interview at Service Care Solutions - Housing
✨Know Your Legislation
Familiarise yourself with housing legislation and income recovery procedures. Being able to discuss relevant laws and protocols during the interview will demonstrate your expertise and readiness for the role.
✨Showcase Customer Service Skills
Prepare examples of how you've handled difficult conversations in the past. Highlighting your strong customer service skills will show that you can manage tenant relationships effectively.
✨Demonstrate IT Proficiency
Be ready to discuss your experience with Northgate and other office software. Providing specific examples of how you've used these tools to manage rent accounts will set you apart from other candidates.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Rent Services Officer, such as dealing with arrears or compliance issues. Practising your responses will help you feel more confident and articulate during the interview.
