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For Companies At a Glance
- Tasks: Join us as a Neighbourhood Officer, managing housing services and supporting your community.
- Company: We're dedicated to enhancing living conditions in Slough through effective housing management.
- Benefits: Enjoy competitive pay, potential for permanent placement, and a supportive work environment.
- Why this job: Make a real impact in your neighbourhood while developing valuable skills in housing management.
- Qualifications: Experience in housing management is essential; strong communication and relationship-building skills are a must.
- Other info: Flexible working hours with a chance to influence community services and support vulnerable residents.
Are you an experienced housing professional looking to make a difference in your community? We’re recruiting a Neighbourhood Officer to deliver high-quality housing management services within a designated patch across Slough.
THE ROLE
- This is a key front-line role responsible for delivering effective and customer-focused housing management services across a defined neighbourhood area.
- Conduct tenancy sign-ups, new tenant visits and tenancy verification.
- Manage estate inspections and monitor communal areas.
- Investigate and resolve reports of anti-social behaviour and tenancy breaches.
- Deliver environmental and capital improvement programmes within your area.
- Collaborate with internal teams and external agencies to support residents.
- Provide inclusive housing services tailored to vulnerable customers.
- Support customer engagement and opportunities for residents to influence service delivery.
THE CANDIDATE
- The ideal candidate will have previous experience in a housing management or neighbourhood officer role, with the ability to manage a busy caseload across multiple housing estates.
- Experience of tenancy and estate management, including ASB and tenancy fraud.
- Strong understanding of housing legislation, tenancy enforcement and best practice.
- Ability to build constructive relationships with residents and partner agencies.
- Excellent verbal and written communication skills, including report writing.
- Ability to work independently, manage time effectively and meet tight deadlines.
- Must have a valid UK Driving License and access to own vehicle.
THE CONTRACT
- WORKING HOURS: 9am–5pm, Monday to Friday.
- LENGTH OF CONTRACT: 3 Month Contract, with Temp to Perm opportunity.
- RATE: £25.00 per hour LTD / £21.45 per hour PAYE (inclusive of holiday pay).
HOW TO APPLY
To apply for this role, please apply directly or email .uk or call and ask for Beth for more info. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
Neighbourhood Officer employer: Service Care Solutions - Housing
Contact Detail:
Service Care Solutions - Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the local housing legislation and best practices. Understanding the specific laws and regulations in Slough will not only help you in your role but also demonstrate your commitment to the community during interviews.
✨Tip Number 2
Network with current or former Neighbourhood Officers. Engaging with professionals in the field can provide you with valuable insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for situational questions related to anti-social behaviour and tenancy management. Think of examples from your past experience where you've successfully resolved similar issues, as this will showcase your problem-solving skills and practical knowledge.
✨Tip Number 4
Demonstrate your ability to work independently and manage a busy caseload. Be ready to discuss how you prioritise tasks and meet deadlines, as this is crucial for the Neighbourhood Officer role.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Neighbourhood Officer position. Tailor your application to highlight relevant experience in housing management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in housing management or similar roles. Include specific examples of how you've managed caseloads, resolved tenancy issues, and engaged with residents.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application reflects your ability to write reports and communicate effectively with diverse groups. Consider including a brief example of a successful communication experience.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a front-line role like this.
How to prepare for a job interview at Service Care Solutions - Housing
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and tenancy enforcement. Being able to discuss relevant laws and best practices will show that you are well-prepared and knowledgeable about the role.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, prepare examples of how you've effectively communicated with residents or resolved conflicts in the past. This will highlight your ability to build relationships.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully managed anti-social behaviour or tenancy breaches. Highlighting your problem-solving skills will demonstrate your capability to handle the challenges of the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the team dynamics, the challenges faced in the neighbourhood, or the support available for vulnerable customers. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
