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For Companies At a Glance
- Tasks: Assist tenants with vacating homes and manage the lettings process.
- Company: Join a leading Housing Association making a difference in social housing.
- Benefits: Enjoy a competitive hourly rate and potential for permanent placement.
- Why this job: Make a real impact in a fast-paced, customer-focused environment.
- Qualifications: Experience in housing or lettings roles and strong customer service skills required.
- Other info: Flexible working hours and a referral bonus for successful candidates.
Join a leading Housing Association in Oxford supporting social housing tenants through the lettings and relet process. This is a fantastic opportunity to make an impact in a customer-focused, fast-paced environment.
THE ROLE
We’re looking for a Lettings Co-ordinator to assist tenants in vacating their homes and support internal transfers within social housing. Key responsibilities include:
- Providing housing options in line with policies, procedures, and nomination agreements
- Managing all admin duties related to the relet process
- Keeping accurate records throughout the void process
- Building strong working relationships with internal and external stakeholders
- Supporting colleagues by covering other patches when needed
- Responding to customer queries quickly and effectively
- Liaising with Local Authorities, contractors, and residents
THE CANDIDATE
The ideal candidate will have experience working in a lettings, housing, or allocations-based role and be confident in delivering excellent customer service. Key requirements include:
- Previous experience in a customer-focused housing role
- Understanding of Choice Based Lettings and the social housing sector
- Knowledge of Government legislation on homelessness and lettings
- Ability to manage workloads and meet deadlines
- Strong communication skills and a proactive approach to problem solving
THE CONTRACT
Working Hours: 9am – 5pm, Monday to Friday
Length of Contract: 3 Month Contract, Temp to Perm Opportunity
Rate: £19.70 per hour LTD / £16.90 per hour PAYE (including holiday pay)
HOW TO APPLY
To apply for this role, please apply directly or email. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
Lettings Coordinator employer: Service Care Solutions - Housing
Contact Detail:
Service Care Solutions - Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Coordinator
✨Tip Number 1
Familiarise yourself with the local housing market and social housing policies in Oxford. This knowledge will not only help you understand the role better but also demonstrate your commitment and interest during any discussions.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in lettings or allocations. Attend local housing events or join relevant online forums to build connections that could provide insights or even referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered excellent customer service in previous roles. Think about challenges you've faced and how you resolved them, as this will showcase your problem-solving skills and proactive approach.
✨Tip Number 4
Research the organisation's values and mission. Understanding their focus on social housing and community support will allow you to align your responses during interviews, showing that you're a great fit for their team.
We think you need these skills to ace Lettings Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Lettings Coordinator position. Tailor your application to highlight relevant experience in lettings, housing, or customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer service, housing allocations, or lettings. Use specific examples to demonstrate your understanding of the social housing sector and your ability to manage workloads effectively.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to illustrate your ability to liaise with various stakeholders. Mention any experiences where you successfully resolved customer queries or built relationships with colleagues and external partners.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Service Care Solutions - Housing
✨Know Your Stuff
Make sure you have a solid understanding of the lettings process and social housing sector. Brush up on relevant legislation, especially around homelessness and lettings, as this will show your commitment and knowledge during the interview.
✨Showcase Your Customer Service Skills
Since the role is customer-focused, prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved issues or improved tenant satisfaction.
✨Demonstrate Strong Communication
Effective communication is key in this role. Be ready to discuss how you've built relationships with stakeholders in the past and how you handle queries from customers. Practice clear and concise responses to common interview questions.
✨Be Proactive and Problem-Solving
The ideal candidate should be proactive in their approach. Prepare to share examples of how you've tackled challenges in previous jobs, particularly in managing workloads and meeting deadlines. This will highlight your ability to thrive in a fast-paced environment.
