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- Tasks: Manage properties, build relationships with residents, and ensure safe, well-maintained communities.
- Company: Respected Housing Association with a focus on community engagement.
- Benefits: Competitive pay, potential for permanent position, and impactful work.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Opportunity for long-term growth in a supportive environment.
The predicted salary is between 22 - 33 £ per hour.
Considering making an application for this job? Check all the details in this job description, and then click on Apply.
Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent. This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service.
The Role
- You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live.
Key Responsibilities
- Manage a caseload of properties within a designated area
- Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits
- Investigate and resolve anti-social behaviour and neighbour disputes
- Manage tenancy issues including breaches, sustainment and tenancy enforcement
- Act as the main liaison between residents, contractors and internal teams to resolve repairs and estate concerns
- Handle complaints and complex resident enquiries through to resolution
- Work with vulnerable residents, identifying support needs and making appropriate referrals
- Monitor and manage service delivery standards across cleaning, grounds maintenance and managing agents
- Ensure compliance with health and safety requirements including FRA actions and estate risks
- Contribute to service charge communication and resident engagement where required
Housing Officer Requirements
- Previous experience in a Housing Officer / Neighbourhood Officer / Tenancy Management role
- Strong knowledge of tenancy management and ASB casework
- Experience carrying out estate inspections and managing contractors
- Excellent communication, investigation and problem-solving skills
- Ability to manage a busy caseload and work independently
- Housing sector experience is essential
Housing Officer Contract Details
- Location: Barnet
- Contract: 3 months temp to perm
- Rate: £27.56 LTD per hour
- Full time
If you are an experienced Housing professional looking for a role with long-term potential, this is a great opportunity to secure a permanent position with a well-established organisation.
For more information or to apply, please contact: George Westhead, Service Care Solutions.
Housing Officer - General Needs employer: Service Care Solutions - Housing
Contact Detail:
Service Care Solutions - Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - General Needs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission, especially in areas like tenancy management and community engagement. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Housing Officer, you'll need to handle complaints and resolve issues effectively. Role-play common scenarios with a friend to boost your confidence and refine your problem-solving approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Officer - General Needs
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what the Housing Officer role entails and how your experience aligns with the responsibilities listed.
Tailor Your CV and Cover Letter: When applying, we recommend tailoring your CV and cover letter to highlight your relevant experience in housing management and your ability to handle tenancy issues. Use specific examples that demonstrate your skills in communication and problem-solving.
Showcase Your Local Knowledge: Since this role involves managing a defined patch, it’s a good idea to showcase any local knowledge or connections you have in Barnet. Mentioning your familiarity with the area can set you apart from other candidates.
Apply Through Our Website: Finally, don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Service Care Solutions - Housing
✨Know Your Patch
Before the interview, make sure you research the area you'll be managing. Understand the community dynamics, any recent developments, and common issues residents face. This will show your potential employer that you're proactive and genuinely interested in making a positive impact.
✨Showcase Your Communication Skills
As a Housing Officer, you'll need to communicate effectively with residents and contractors. Prepare examples of how you've successfully resolved disputes or handled complaints in the past. This will demonstrate your problem-solving abilities and your capacity to build strong relationships.
✨Demonstrate Your Knowledge of Tenancy Management
Brush up on your understanding of tenancy management and anti-social behaviour casework. Be ready to discuss specific scenarios where you've managed tenancy issues or worked with vulnerable residents. This will highlight your expertise and readiness for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to community engagement and how they support their Housing Officers. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.