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- Tasks: Manage 250 properties, support tenants, and tackle anti-social behaviour.
- Company: Join Portsmouth City Council, a local authority dedicated to community welfare.
- Benefits: Enjoy a competitive salary and the chance to make a real impact.
- Why this job: Be part of a supportive team, helping residents thrive in their homes.
- Qualifications: Experience in housing management or customer service is essential.
- Other info: Flexibility required; driving licence preferred.
The predicted salary is between 36000 - 48000 £ per year.
Location – Portsmouth & Havant (Portsmouth City Council)
Contract – Temporary (Ongoing)
Hours – Full Time, 37 hours per week
Salary – £19.35 LTD / £16.11 PAYE per hour
Role summary – We are currently recruiting for a Housing Officer on behalf of a local authority in Portsmouth. The successful candidate will be responsible for managing a patch of around 250 properties, providing comprehensive housing management support to tenants and leaseholders. You’ll play a vital role in helping residents sustain their tenancies, while delivering excellent customer service and taking appropriate tenancy enforcement action where necessary.
Key Responsibilities:
- Support tenants to meet their responsibilities under the tenancy agreement
- Offer advice on budgeting, income maximisation, and property upkeep
- Tackle anti-social behaviour and contribute to multi-agency case management
- Conduct home visits and maintain up-to-date case records
- Prepare and present documentation for court and case conferences
- Use sound judgment to manage and prioritise a diverse caseload
- Engage with customers to identify vulnerabilities and offer appropriate support
- Represent the council at court hearings and other formal settings
- Use IT systems and Microsoft Office software effectively
Requirements:
- Previous experience in front-line housing management or similar customer-focused role
- Ability to work under pressure and manage a busy caseload independently
- Excellent communication, problem-solving, and decision-making skills
- Confidence in representing the council at court and multi-agency meetings
- Competent in MS Word, Excel, Outlook, and case management systems
- Full driving licence and use of a car is desirable
- Willingness to work flexibly across 7 area offices and outside normal hours when required
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
Housing Officer employer: Service Care Solutions - Housing
Contact Detail:
Service Care Solutions - Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Portsmouth and Havant. Understanding the specific challenges and needs of the community will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the role and the council's expectations, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed a caseload or resolved tenant issues. Having concrete examples ready will showcase your problem-solving skills and experience.
✨Tip Number 4
Brush up on your IT skills, especially with Microsoft Office and case management systems. Being proficient in these tools is crucial for managing documentation and communication effectively in this role.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management or customer service. Emphasise skills such as communication, problem-solving, and your ability to manage a caseload effectively.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Housing Officer role. Mention your experience with tenancy agreements, anti-social behaviour, and any relevant case management skills.
Showcase Your IT Skills: Since the role requires proficiency in Microsoft Office and case management systems, include specific examples of how you've used these tools in previous roles. This will demonstrate your capability to handle the technical aspects of the job.
Prepare for Potential Questions: Think about common interview questions related to housing management, such as how you would handle a difficult tenant or manage a busy caseload. Prepare concise and thoughtful responses to showcase your expertise.
How to prepare for a job interview at Service Care Solutions - Housing
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of a Housing Officer. Be prepared to discuss how your previous experience aligns with managing properties, supporting tenants, and handling tenancy enforcement.
✨Demonstrate Customer Service Skills
Since this role involves providing excellent customer service, think of examples from your past roles where you successfully supported customers or resolved issues. Highlight your communication and problem-solving skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making abilities. Prepare to discuss how you would handle specific situations, such as dealing with anti-social behaviour or conducting home visits.
✨Showcase IT Proficiency
As the role requires effective use of IT systems and Microsoft Office, be ready to talk about your experience with these tools. Mention any relevant software you've used in previous roles, especially case management systems.
