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- Tasks: Support vulnerable Service Users with housing needs and conduct property inspections.
- Company: Join a reputable Housing Association making a difference in Coventry.
- Benefits: Competitive pay, potential for permanent position, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a rewarding role.
- Qualifications: Experience in housing support or customer service is essential; basic maintenance knowledge is a plus.
- Other info: Flexible working hours, Monday to Friday, with travel required within the patch.
Are you an experienced Housing Officer looking for your next challenge? Join a reputable Housing Association delivering vital support services to vulnerable Service Users in Coventry and the surrounding area. Fully patch based.
THE ROLE
- Support Service Users under the AASC contract, ensuring accommodation standards, safety, and wellbeing are upheld across the Coventry area.
- Deliver housing support services and complete regular property inspections.
- Induct new Service Users and ensure understanding of property standards and behavioural expectations.
- Respond to service requests, support needs and incidents via AIRE services.
- Manage property access for suppliers and maintenance personnel.
- Carry out first fix and minor repairs and report more serious issues.
- Maintain accurate and timely records of inspections, repairs, and incidents.
- Ensure safeguarding and safety protocols are followed for all Service Users.
THE CANDIDATE
- Proven experience in a housing or property support environment, ideally within a service-based or welfare setting.
- Strong background in customer service or tenancy support roles.
- Familiarity with property inspections and housing standards.
- Effective communication and interpersonal skills.
- Basic maintenance knowledge desirable.
- Knowledge or experience of safeguarding procedures is advantageous.
THE CONTRACT
- Working hours – Monday to Friday, 9am–5pm. Please note there are daily requirements that must be completed before able to finish for the day.
- Travel Requirements – Fully patch based, ability to travel on patch required.
- Length of Contract – 3-Month Contract with potential to go Temp to Perm.
- Rate – £19.00 per hour (LTD), £16.30 per hour PAYE (inclusive of holiday pay).
HOW TO APPLY
If interested in this role, please apply directly or email .uk or call and ask for Beth for more info. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
Housing Officer employer: Service Care Solutions - Housing
Contact Detail:
Service Care Solutions - Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing standards and regulations in Coventry. Understanding local policies will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the role and may even refer you, which could give you an edge in the application process.
✨Tip Number 3
Prepare for scenario-based questions that focus on customer service and conflict resolution. Think of examples from your past experiences where you've successfully managed difficult situations.
✨Tip Number 4
Showcase your knowledge of safeguarding procedures during the interview. This is a crucial aspect of the role, and demonstrating your understanding will highlight your suitability for the position.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Officer. Tailor your application to highlight relevant experience in housing support, customer service, and property inspections.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in housing or property support roles. Emphasise any relevant skills such as effective communication, maintenance knowledge, and familiarity with safeguarding procedures.
Write a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable Service Users and your commitment to maintaining accommodation standards. Use specific examples from your past experience to demonstrate how you meet the job requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Housing Officer role.
How to prepare for a job interview at Service Care Solutions - Housing
✨Showcase Your Experience
Make sure to highlight your previous experience in housing or property support roles. Be ready to discuss specific situations where you successfully managed tenant needs or conducted property inspections.
✨Demonstrate Communication Skills
Effective communication is key for a Housing Officer. Prepare examples of how you've effectively communicated with service users, suppliers, and maintenance personnel in the past.
✨Understand Safeguarding Procedures
Familiarise yourself with safeguarding protocols relevant to the role. Be prepared to discuss how you would ensure the safety and wellbeing of service users in various scenarios.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle common issues, such as a service user not adhering to property standards or a maintenance emergency.
