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- Tasks: Join a dynamic team as a Temporary Housing Officer, engaging with residents and managing housing services.
- Company: A leading housing provider in South London, committed to inclusive and supportive community services.
- Benefits: Enjoy flexible homeworking options and competitive pay at £24.93 per hour.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Housing qualification or equivalent knowledge is desirable; passion for social housing is essential.
- Other info: Be part of a paid 24/7 emergency duty rota, enhancing your experience and responsibility.
Temporary Housing Officer
Location: SE1 (with homeworking flexibility)
Salary: £24.93 per hour (Ltd Rate)
Contract Type: Temporary
About the Organisation:
A leading housing provider in South London with a portfolio of over 7,000 homes across nine boroughs. This organisation offers homes for rent (social and affordable), shared ownership, outright sale, and supported housing, as well as a small portfolio of commercial properties and garages. The organisation values dependable, localised services for its customers and promotes an inclusive and supportive environment for staff development.
The Role:
A fantastic opportunity for a Temporary Housing Officer to join a dynamic housing customer services team. This role offers the chance to make a direct impact in delivering homes and services that are well-maintained and trusted by the community. You will be responsible for ensuring high levels of visibility and engagement across your patch, building effective relationships with residents and other stakeholders.
A Day in the Life:
- Respond to general enquiries, providing advice to residents.
- Process mutual exchanges, successions, and other types of assignments.
- Work with residents and their advocates, considering management transfers in cases such as domestic abuse, gang violence, or MARAC recommendations.
- Collaborate with managing agents and the Resident Support Team to address safeguarding issues and ensure residents receive necessary help.
- Work with the Estate Standards Team to resolve maintenance issues.
- Partner with the Community Safety Team to log cases and conduct joint investigations when required.
- Progress tenancy enforcement action and manage legal cases with support from the Legal Team.
- Carry out tenancy visits and ensure issues such as repairs or safeguarding concerns are addressed.
- Review service charge bills and address any discrepancies.
- Support the management of empty homes, collaborating with the Repair and Allocations Teams for efficient turnaround.
- Conduct viewings and sign-ups, ensuring a seamless customer experience.
- Maintain accurate records and documentation.
- Be part of a paid 24/7 emergency duty rota (approx. 1 week every 8-10 weeks).
What You’ll Need:
- A housing qualification or equivalent Housing Management knowledge is desirable. We welcome applicants who are passionate about social housing.
- Experience working with managing agents.
- Strong knowledge of tenancy management.
- Ability to adapt in a dynamic environment, responding to emerging priorities.
- Excellent relationship-building, interpersonal, and influencing skills.
- Experience working to tight deadlines and delivering high-quality outputs.
- Strong communication skills and the ability to engage with a variety of people.
- Proficient in Word and Excel.
- Commitment to confidentiality and data protection.
What Next?
If you’re eager to be part of a housing organisation’s transformation and believe you have the skills and experience to succeed in this role, we’d love to hear from you. Please apply with your CV.
Housing Officer employer: Service Care Solutions - Housing
Contact Detail:
Service Care Solutions - Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations in South London. Understanding local issues and the community's needs will help you engage effectively with residents and stakeholders.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience with managing agents. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've successfully managed tenant relationships or resolved conflicts. Being able to share specific examples will demonstrate your capability.
✨Tip Number 4
Stay updated on current trends and challenges in social housing. Showing that you're informed about the sector will reflect your passion and commitment to making a positive impact in the community.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and customer service. Emphasise any qualifications or training related to social housing, as well as your ability to build relationships with residents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your understanding of the role. Mention specific experiences that demonstrate your skills in tenancy management and your commitment to supporting residents.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as relationship-building, communication, and problem-solving. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Service Care Solutions - Housing
✨Show Your Passion for Social Housing
Make sure to express your enthusiasm for social housing during the interview. Discuss any relevant experiences or motivations that drive your passion for helping communities and residents.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built relationships with residents or stakeholders in previous roles. Highlight your interpersonal skills and how they can contribute to effective communication in this position.
✨Be Ready to Discuss Tenancy Management
Brush up on your knowledge of tenancy management and be prepared to discuss specific scenarios you’ve encountered. This will show your understanding of the role and your ability to handle various situations effectively.
✨Highlight Your Adaptability
Given the dynamic nature of the role, be ready to share examples of how you've adapted to changing priorities in past jobs. This will demonstrate your flexibility and readiness to tackle challenges head-on.
