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- Tasks: Support residents and contractors for compliance inspections and improvement works.
- Company: Respected housing provider focused on resident safety and wellbeing.
- Benefits: Competitive pay, valuable experience, and a supportive team environment.
- Why this job: Make a genuine impact on resident safety while gaining essential skills.
- Qualifications: Customer-facing experience, strong communication skills, and a full UK driving licence.
- Other info: Mobile role covering Coventry, Birmingham, and Worcester with excellent career growth opportunities.
The predicted salary is between 13 - 18 £ per hour.
Compliance Tenant Liaison Officer
Coventry / Birmingham / Worcester (Mobile Role)
£18.15 LTD per hour
6 Month Contract
37 Hours per Week (Monday–Friday)
Service Care Solutions are working on behalf of a well-established Housing Association to recruit a Compliance Tenant Liaison Officer to support a busy compliance and property services team across the Midlands.
This is an excellent opportunity for someone with strong customer-facing experience to play a key role in ensuring residents remain safe in their homes by supporting access to essential compliance inspections and improvement works.
The Role
The Compliance Tenant Liaison Officer will act as the key link between residents, contractors, and internal teams to ensure access is gained for vital property compliance activities including inspections and improvement works. You will support customers throughout the process, address concerns, manage complaints, and ensure communication is clear and effective to maintain high levels of customer satisfaction.
This is a mobile role covering Coventry, Birmingham and Worcester, therefore a full driving licence and access to a vehicle is required.
Key Responsibilities
- Support residents and contractors to gain access for compliance inspections and improvement works
- Act as the primary point of contact for customers during compliance programmes
- Deliver clear and effective communication to residents regarding planned works
- Work closely with internal teams to coordinate inspections and ensure completion
- Manage and resolve customer complaints, ensuring positive outcomes
- Maintain accurate records and data entry relating to customer interactions and works completed
- Promote customer safety and awareness around compliance activities
Requirements
- Experience in a customer-facing role with strong communication skills
- Excellent face-to-face and telephone engagement skills
- Ability to manage customer concerns and resolve issues effectively
- Strong organisational and data entry skills
- Full UK driving licence and access to your own vehicle
- Experience within social housing or property compliance is desirable
Why Apply?
- Work with a respected housing provider supporting safe homes
- Gain valuable experience within compliance and property services
- Join a supportive and collaborative team environment
- Opportunity to make a genuine impact on resident safety and wellbeing
For more information or to apply, please contact: George Westhead, Service Care Solutions
Tenant Liaison Officer in Birmingham employer: Service Care Solutions - Housing
Contact Detail:
Service Care Solutions - Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenant liaison roles. Think about how you would handle specific scenarios, like managing complaints or ensuring clear communication with residents.
✨Tip Number 3
Showcase your customer service skills! During interviews, share examples of how you've successfully resolved issues or improved customer satisfaction in previous roles. This will highlight your fit for the Compliance Tenant Liaison Officer position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Tenant Liaison Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-facing experience and communication skills. We want to see how your background aligns with the role of a Tenant Liaison Officer, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting residents and ensuring their safety. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your skills and experiences that relate to compliance and property services.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Service Care Solutions - Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Compliance Tenant Liaison Officer. Familiarise yourself with compliance inspections and property services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents and contractors, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you effectively resolved issues or managed complaints. This will highlight your ability to maintain clear and effective communication.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Prepare for situations like how you would handle a resident's complaint about access for inspections. Practising these scenarios can help you articulate your problem-solving skills and customer service approach.
✨Highlight Your Organisational Skills
As a Compliance Tenant Liaison Officer, you'll need to manage multiple tasks and keep accurate records. Be ready to discuss how you stay organised in your work. Share specific tools or methods you use to track progress and ensure nothing falls through the cracks.