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For Companies At a Glance
- Tasks: Administer Council Tax and Business Rates, ensuring accurate billing and effective collection.
- Company: Join a supportive local authority with a strong focus on community service.
- Benefits: Competitive pay at £25.07 per hour and a stable temporary contract.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience with local taxation legislation and strong communication skills.
- Other info: Opportunity for professional growth in a dynamic and collaborative environment.
The predicted salary is between 25 - 30 £ per hour.
£25.07 per hour (Umbrella) Temporary Contract
Service Care Solutions are currently recruiting for an experienced Revenues Officer to join a well-established local authority revenues service. This is an excellent opportunity for a skilled officer with strong Council Tax and/or Business Rates experience to support billing, collection, and recovery functions within a busy Revenues & Benefits team.
The Role
The successful candidate will be responsible for administering Council Tax and Business Rates accounts, ensuring accurate billing, effective collection, and appropriate recovery action in line with legislation. You will manage a varied caseload, respond to customer enquiries, and contribute to service improvements while working to agreed targets and standards.
Key Responsibilities
- Administer Council Tax and Business Rates accounts in accordance with current legislation
- Assess liability and apply discounts, exemptions, reliefs, and amendments accurately
- Maintain and update revenues systems to ensure prompt and correct billing
- Respond to enquiries from residents, businesses, and agents via phone, email, and correspondence
- Agree affordable repayment plans and determine appropriate recovery action based on individual circumstances
- Maximise income collection while maintaining a customer-focused approach
- Contribute ideas to improve processes, procedures, and service delivery
- Support the training or induction of colleagues where required
- Ensure work complies with council policies, health & safety standards, and equalities legislation
Essential Requirements
- Strong knowledge of local taxation legislation or demonstrable experience working with complex regulations
- Experience administering Council Tax and/or Business Rates accounts
- Ability to work with minimal supervision and manage workloads to deadlines
- Confident communicator, able to explain complex information clearly and accurately
- Positive, adaptable approach to working in a pressurised and changing environment
- Strong literacy and numeracy skills
- IT-literate, with experience using Microsoft Office (Outlook, Word, Excel) and revenues systems
Desirable
- Previous revenue collection or recovery experience (public or private sector)
- Experience contributing to service improvement initiatives
- Knowledge of equality, diversity, and inclusive service delivery
This role would suit an experienced Revenues Officer looking for a stable contract with competitive pay within a supportive local authority environment.
For further information or to apply, please contact: George Westhead.
Locations
Revenues Officer in Avon, Bristol employer: Service Care Solutions - Housing
Contact Detail:
Service Care Solutions - Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer in Avon, Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the local authority sector and let them know you're on the lookout for a Revenues Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of local taxation legislation. Be ready to discuss your experience with Council Tax and Business Rates, and think of examples where you've successfully managed complex cases or improved processes.
✨Tip Number 3
Show off your IT skills! Make sure you're comfortable using Microsoft Office and any revenues systems mentioned in the job description. If you can demonstrate your tech-savviness during interviews, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Revenues Officer position, and applying directly can sometimes give you a better chance of getting noticed.
We think you need these skills to ace Revenues Officer in Avon, Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Council Tax and Business Rates. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Revenues Officer role. We love seeing enthusiasm and a clear understanding of the responsibilities involved.
Showcase Your Communication Skills: As a Revenues Officer, you'll need to communicate complex information clearly. In your application, demonstrate your ability to convey ideas effectively, whether through your writing style or examples from your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Service Care Solutions - Housing
✨Know Your Legislation
Make sure you brush up on local taxation legislation before the interview. Being able to discuss specific regulations related to Council Tax and Business Rates will show that you’re not just familiar with the role, but that you’re genuinely invested in it.
✨Showcase Your Experience
Prepare examples from your past work where you've successfully managed billing, collection, or recovery functions. Highlight any challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills and adaptability.
✨Communicate Clearly
As a Revenues Officer, you'll need to explain complex information to customers. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to build your confidence.
✨Bring Ideas for Improvement
Think about ways you could contribute to service improvements within the team. Whether it’s streamlining processes or enhancing customer communication, having a few ideas ready to share can set you apart as a proactive candidate.
