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- Tasks: Be the voice that guides patients through their health queries and concerns.
- Company: Join a compassionate team at NHS, making a real difference in healthcare.
- Benefits: Earn £16.20 per hour with flexible shifts to fit your lifestyle.
- Why this job: Help save lives and support those in need while gaining valuable experience.
- Qualifications: Must be Pathway trained and ready to handle diverse patient calls.
- Other info: Perfect for students seeking flexible work or a meaningful side gig.
The predicted salary is between 13 - 16 £ per hour.
Could you save lives with your voice? We are currently recruiting for 111 Health Advisors within Norwich to join our client at their Care Coordination Centres. Shifts starting immediately (day, nights and weekend shifts available). The role is working on an ad hoc, shift by shift – zero hour contract, so will require flexibility to help cover and support the services staffing gaps, perfect for anyone wanting a flexible work approach or something to supplement your current job role. This is a fantastic opportunity for calm, compassionate individuals who want to make a real difference to patients across the NHS.
Location: Norwich, Norfolk, NR7 0WF
About the Role: As an NHS 111 Health Advisor, you will be the first point of contact for patients calling NHS 111. Using the NHS Pathways system, you’ll assess needs and provide safe, non-clinical advice. Calls can range from simple prescription queries to supporting callers in emotional distress. You’ll need to remain calm under pressure, think quickly, and accurately record information.
Salary: £16.20 per hour (LTD company rate, incl of holiday and NI)
Requirements to start: Pathway trained
Working Hours: Shifts starting immediately on an ad hoc, shift-by-shift basis. Availability for day, night and weekend shifts is required.
111 Health advisor in Norwich employer: Service Care Solutions - Healthcare
Contact Detail:
Service Care Solutions - Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 111 Health advisor in Norwich
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the NHS Pathways system and the types of calls you might handle. This will help you feel more confident during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your calmness under pressure! Role-play scenarios with friends or family where you have to provide advice in stressful situations. This will prepare you for the real deal when you’re on the phone with patients.
✨Tip Number 3
Network like a pro! Connect with current or former NHS 111 Health Advisors on LinkedIn. They can offer insights and tips that could give you an edge in your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you ace the interview process.
We think you need these skills to ace 111 Health advisor in Norwich
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your caring side! Share experiences where you've helped others or stayed calm under pressure. This role is all about making a difference, so highlight your compassion and empathy.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without any confusion, so make every word count!
Tailor Your Application: Make sure to customise your application for the 111 Health Advisor role. Mention specific skills that relate to assessing needs and providing advice. Show us why you’re the perfect fit for this position!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Service Care Solutions - Healthcare
✨Know the Role Inside Out
Before your interview, make sure you understand what being a 111 Health Advisor entails. Familiarise yourself with the NHS Pathways system and the types of calls you might handle. This will show your potential employer that you're genuinely interested and prepared for the role.
✨Showcase Your Calmness
Since the job requires you to remain calm under pressure, think of examples from your past experiences where you've successfully managed stressful situations. Be ready to share these stories during the interview to demonstrate your ability to handle emotional distress and urgent queries.
✨Flexibility is Key
As this role involves shift work on an ad hoc basis, highlight your flexibility in your availability. Be honest about your current commitments and how you can adapt to cover shifts, especially during peak times or weekends.
✨Practice Active Listening
During the interview, practice active listening skills. This means not just hearing but understanding the questions asked. Respond thoughtfully and ask clarifying questions if needed. This will reflect your ability to listen to callers and provide appropriate advice.
