At a Glance
- Tasks: Lead and manage urgent and emergency care services, ensuring high standards of patient care.
- Company: Join a diverse NHS Trust committed to excellence in healthcare and community service.
- Benefits: Enjoy flexible working, NHS pension, mentoring, and a supportive work culture.
- Other info: Contact Samantha.dix@servicecare.og.uk for an informal discussion about the role.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a dynamic environment.
- Qualifications: Degree level education with significant operational management experience in acute care required.
The predicted salary is between 60000 - 84000 € per year.
Job Description
- Emergency Department (A&E)
- Urgent Treatment Centre (UTC)
- Acute Medical Unit
- Medical Same Day Emergency Care (MSDEC)
- Urgent Care Alliance (UCA)
- Lead and manage Emergency Clinical Business Unit operations
- Drive delivery of NHS standards and Trust KPIs including 4-hour A&E targets
- Oversee performance, staffing, and budgetary control of urgent and emergency services
- Develop operational plans aligned with local and national healthcare priorities
- Contribute to major transformation programmes and service improvement initiatives
- Engage with partners across NHS, local government, and the voluntary and private sectors
- Significant operational management experience within an acute or emergency healthcare setting
- Excellent leadership and people management skills, with a track record of delivering high performance through multidisciplinary teams
- Strategic planning and service development expertise, including experience with performance improvement and transformation
- A thorough understanding of NHS policy, current legislation, and the national urgent and emergency care agenda
- Ability to influence stakeholders at all levels and build strong collaborative relationships
- Educated to degree level (or equivalent experience), ideally with a master’s or postgraduate management qualification
- Demonstrable experience of leading complex change projects in acute care
- Proven budget management skills and experience delivering cost improvement programmes
- Strong knowledge of emergency care pathways, queue management, and patient flow
- Experience with Cerner Millennium or equivalent PAS
- Understanding of Directory of Services (DoS) and integration with 111/urgent care providers
- Knowledge of 111, GP Hubs, and Urgent Treatment Centre networks
- Flexible working opportunities
- NHS pension and benefits
- A strong culture of learning and development
- Access to senior leadership mentoring and coaching
- A supportive and forward-thinking working environment
General Manager - Urgent, Emergency and Acute Care Band 8c in Croydon employer: Service Care Solutions - Healthcare
At our client's Health Services NHS Trust, we pride ourselves on being a leading employer in the healthcare sector, dedicated to serving one of London’s most diverse communities. Our commitment to staff development is reflected in our strong culture of learning, flexible working opportunities, and access to senior leadership mentoring, ensuring that you can grow your career while making a meaningful impact in urgent and emergency care. Join us and be part of an organisation that values Caring, Safe, Respectful, and Accountable practices, where your contributions truly matter.
Contact Detail:
Service Care Solutions - Healthcare Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Urgent, Emergency and Acute Care Band 8c in Croydon
✨Tip Number 1
Network with professionals in the healthcare sector, especially those who have experience in urgent and emergency care. Attend relevant conferences or seminars to meet potential colleagues and learn about the latest trends in the field.
✨Tip Number 2
Research the NHS Trust's current initiatives and challenges in urgent and emergency care. This will help you tailor your discussions during interviews and demonstrate your understanding of their specific needs and how you can contribute.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the Trust's values of Caring, Safe, Respectful, and Accountable. Be ready to provide examples of how you've successfully led multidisciplinary teams in the past.
✨Tip Number 4
Familiarise yourself with the key performance indicators (KPIs) relevant to the role, such as the 4-hour A&E target. Being able to speak knowledgeably about these metrics will show your commitment to delivering high-quality patient care.
We think you need these skills to ace General Manager - Urgent, Emergency and Acute Care Band 8c in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operational management within acute or emergency healthcare settings. Emphasise your leadership skills and any achievements related to performance improvement and transformation.
Craft a Compelling Cover Letter:Write a cover letter that clearly outlines your passion for urgent and emergency care. Discuss how your strategic vision aligns with the NHS Trust's goals and mention specific examples of how you've driven excellence in previous roles.
Highlight Relevant Qualifications:Ensure you mention your educational background, especially if you have a degree or postgraduate management qualification. Include any certifications or training that are pertinent to the role, such as knowledge of NHS policy and emergency care pathways.
Showcase Stakeholder Engagement Skills:In your application, provide examples of how you've successfully influenced stakeholders at various levels. This could include collaboration with local government or partnerships with other healthcare providers, which is crucial for this role.
How to prepare for a job interview at Service Care Solutions - Healthcare
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led multidisciplinary teams in the past, focusing on your approach to motivating staff and driving performance.
✨Understand NHS Standards and KPIs
Familiarise yourself with the specific NHS standards and key performance indicators relevant to urgent and emergency care. Be ready to discuss how you would ensure these targets are met and what strategies you would implement to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in high-pressure situations. Think about past experiences where you've had to manage crises or implement change, and be prepared to explain your thought process and outcomes.
✨Demonstrate Your Knowledge of Current Legislation
Stay updated on current NHS policies and legislation affecting urgent and emergency care. Be prepared to discuss how these regulations impact operations and patient care, showcasing your understanding of the broader healthcare landscape.
